Mary Richardson
Lockport,IL
Summary
Dynamic Sr. Director of Business Operations at Terraboost Media, skilled in strategic development and risk mitigation. Achieved significant process improvements and fostered strong professional rapport, enhancing team collaboration and customer experiences. Proficient in data analytics, driving data-informed decisions to optimize operations and elevate performance metrics.
Overview
16
16
years of professional experience
Work History
Sr. Director of Business Operations
Terraboost Media
02.2018 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Reported issues to higher management with great detail.
- Maintained and improved processes and workflows within Monday.com, optimizing task management and team collaboration
- Maintained data for system and processing accuracies and dashboards to help drive data-informed decision making
- Fostered strong relationships with department heads to understand their operational needs and challenges
Director
KinderCare Learning Centers
04.2009 - 07.2018
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Business Administration
Elmhurst College
Elmhurst, IL05-2017
Skills
- Strategic development
- Risk mitigation
- Budget forecasting
- Process improvement
- Disciplined leadership
- Onboarding and training
- Motivational leadership
- Data analytics
- Microsoft office proficient
- Process change & implementation
- Professional rapport
- Strong analytical thinking
- Strategic planning
- Analytical skills
- Staff management
- Business administration
- Business workflows
- Operations management
Timeline
Sr. Director of Business Operations
Terraboost Media
02.2018 - Current
Director
KinderCare Learning Centers
04.2009 - 07.2018
MBA - Business Administration
Elmhurst College
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