Mary Peterson
Momence
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Prestwick Country Club
Frankfort
09.2024 - Current
- Greeted customers and provided excellent customer service.
- Engaged with customers, and provided friendly service.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Maintained cleanliness and organization of the bar area during service shifts.
- Prepared and presented diverse cocktails and beverages to club members.
- Collaborated with kitchen staff to ensure timely delivery of beverage orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Coordinated with hosts, bussers, and kitchen staff to ensure efficient customer service.
- Ensured compliance with health and safety regulations in all bar operations.
- Trained new bartenders on drink recipes and customer service standards.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Balanced daily registers and generated sales reports for management.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided exceptional customer service to enhance guest dining experiences.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Customer Service Representative
Peotone Animal Hospital
Peotone
10.2022 - Current
- Assisted pet owners with appointment scheduling and service inquiries.
- Handled incoming calls and provided information on services offered.
- Managed patient records using veterinary software systems efficiently.
- Coordinated with veterinarians for timely patient care and follow-ups.
- Educated clients on pet wellness and preventive care options available.
- Processed payments and maintained accurate financial records daily.
- Resolved customer complaints with empathy and effective communication skills.
- Maintained a clean and organized reception area for client comfort.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
Sales Associate
Verizon Wireless
Peotone
04.2013 - 05.2026
- Assisted customers with product selection and service inquiries.
- Educated customers about device features and plans.
- Processed sales transactions efficiently and accurately.
- Maintained merchandise displays and inventory organization.
- Handled customer complaints with empathy and professionalism.
- Utilized point-of-sale systems for transaction processing and inventory management.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Bartender Shift Manager
Suzy's Saloon
Peotone
10.2020 - 12.2022
- Managed inventory levels and ordered supplies for efficient bar service.
- Trained new bartenders on drink preparation and customer service standards.
- Enforced health and safety regulations in bar operations consistently.
- Maintained cleanliness and organization of the bar area at all times.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Collected and organized daily till totals and tips.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bartender
Game On Bar and Grill
Peotone
12.2012 - 09.2020
- Prepared and served a variety of cocktails and beverages to patrons.
- Managed bar inventory and restocked supplies as needed.
- Engaged customers with friendly conversation and prompt service.
- Assisted in training new bartenders on menu items and service standards.
- Adhered to safety and health regulations while serving alcohol.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Provided exceptional customer service in fast-paced dining environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Business
Joliet Junior College
Joliet, ILGeneral Studies
Kankakee Community College
Kankakee, ILHigh School Diploma -
Peotone High School
Peotone, ILSkills
- Customer service
- Inventory management
- POS system operation
- Time management
- Team player attitude
- Ordering procedures
- Identification verification
- Payment processing
- Bar operations management
- Sales expertise
- Scheduling
- Reception operations
- Veterinary software usage
- Problem solving
- Documentation and reporting
- Recordkeeping and bookkeeping
- Professional demeanor
- Typing speed
- Call redirection
- Data entry
- Office equipment operations
- PC proficient
- Telephone skills
- Verbal and written communication
- Multi-line telephone systems
References
- Stephanie Knickrehm- 708-258-6191 (Current Office Manager at Peotone Animal Hospital)
- Joe Convey- 708-522-8600 (Current Food and Beverage Manager at Prestwick County Club)
- Joanna Lebeau- 708-612-1296 (Former coworker at Game On Bar and Grill)
Timeline
Bartender/Server
Prestwick Country Club
09.2024 - Current
Customer Service Representative
Peotone Animal Hospital
10.2022 - Current
Bartender Shift Manager
Suzy's Saloon
10.2020 - 12.2022
Sales Associate
Verizon Wireless
04.2013 - 05.2026
Bartender
Game On Bar and Grill
12.2012 - 09.2020
Business
Joliet Junior College
General Studies
Kankakee Community College
High School Diploma -
Peotone High School