Mary Merlak
Amboy
Summary
Accomplished professional with a proven track record at Liberty Village of Princeton, enhancing resident quality of life through innovative art therapy and comprehensive support. Expert in customer service and documentation, demonstrating strong organization and leadership qualities. Achieved significant improvements in patient engagement and operational efficiency, showcasing flexibility and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Activity Assistant
Liberty Village of Princeton
05.2024 - Current
- Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
Receptionist
Sinnissippi Centers
06.2019 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Also helped to process medical billing and insurance verification.
Therapy Technician
RehabCare/Kindred
09.2018 - 05.2019
- Provided compassionate support to patients, addressing their emotional needs throughout the rehabilitation process.
- Assisted therapists in evaluating patients'' physical abilities and limitations for accurate treatment planning.
- Prepared necessary equipment for therapy sessions, maintaining a clean and organized work environment.
Therapy Technician
RehabCare/ Kindred
11.2015 - 03.2017
- Streamlined administrative tasks such as scheduling appointments and filing documentation, ensuring smooth clinic operations.
- Maintained open communication with therapists regarding patient status, facilitating timely adjustments to treatment plans if needed.
- Provided compassionate support to patients, addressing their emotional needs throughout the rehabilitation process.
Education
High School Diploma -
Addison Trail High School
Addison, IL06.1981
Skills
- Leadership Qualities
- Flexibility
- Strong Organization
- Customer Service
- Senior living experience
- Documentation skills
- Resident support
Timeline
Activity Assistant
Liberty Village of Princeton
05.2024 - Current
Receptionist
Sinnissippi Centers
06.2019 - 02.2024
Therapy Technician
RehabCare/Kindred
09.2018 - 05.2019
Therapy Technician
RehabCare/ Kindred
11.2015 - 03.2017
High School Diploma -
Addison Trail High School
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