Mary Medrano
Waukegan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Pfizer Inc
05.2018 - Current
- Handles orders, returns and processes transactions for Puerto Rico and United States.
- Handles calls, emails and EDI orders for DWT and Puerto Rico customers.
- Monitor and process product dispute transactions for DWT and Puerto Rico customers.
- Works directly with contracting team in Puerto Rico for Credit/Rebill inquires and processing.
- Backup/assists with Puerto Rico, recall credits, IDOC, OEM/Kitpacker and Customer Service inbox as needed.
- Assists with onboarding and training new employees.
- Joined Wholesale Team (Big 4) July 2021 - Strategic Wholesaler Account Support.
- Supporting Cardinal with orders, returns, launch items, inventory and processing transactions.
- Managing TRG orders and short dated product.
- Authorized the release of credit and debit billing blocks, validating and confirming that all financial disputes strictly adhered to internal audit requirements.
Customer Service Representative
Robert Half
Lake County, IL
01.2017 - Current
- Handles orders, returns and processes transactions for Puerto Rico and back up to United States.
- Handles calls, emails and EDI orders for Puerto Rico customers and Sales Representatives.
- Monitor and process product dispute transactions for Puerto Rico customers and back up help to DWT team.
- Works directly with contracting team in Puerto Rico for Credit/Rebill inquires and processing.
- Monitors and assists with Puerto Rico, Returns 2 and Customer Service inbox. Back up to DWT when needed.
Document Auditor
Robert Half
Lake County, IL
01.2017
- Assess the inventory of Safe Deposit Boxes
- Examine the bank’s Customer Safe Deposit Box rental contracts
- Determine if the contract contains specific information
- Ensure the contract has been recorded in the bank’s customer system of record
- Confirm the name information in the customer system agrees with the name on the rental contract
Manager
Starbucks
Volo, IL
01.2016 - 01.2017
- Directly managed staff of 20, and provided high level of customer service excellence
- Trained staff to execute company policies, procedures, comply and enforce food safety procedures
- When under-staffed, I worked with my team in all crew positions as needed
- Posted open positions, performed pre-screening interviews, hiring of new crew members, arranged background and drug screening (i.e.; I-9, W-2), and provided new hire orientations
- Coordinate drug screen appointments between clinic and candidate
- Processed new hire paperwork, updated and maintained employee database and related records
- Manage food, beverage and inventory costs. Forecasting, scheduling, payroll and P&L
Manager
Sweet Tomatoes
Waukegan, IL
01.2012 - 01.2016
- Directly managed staff of 30, and provided high level of customer service excellence
- Trained staff to execute company policies, procedures, comply and enforce food safety procedures
- When under-staffed, I worked with my team in all crew positions as needed
- Posted open positions, performed pre-screening interviews, hiring of new crew members, arranged background and drug screening (i.e.; I-9, W-2), and provided new hire orientations
- Processed new hire paperwork, updated and maintained employee database and related records
- Manage food, beverage and inventory costs. Forecasting, scheduling, payroll and P&L
Sales Associate and Replenishment Team Member
Michaels
Vernon Hills, IL
01.2012
- Answered customer inquiries and concerns regarding products
- Maintained and stocked inventory for store and set up sales displays
- Replenishment duties included; unloading inventory from trucks, organizing and stocking inventory as directed
Data Entry
Clara Abbott
Waukegan, IL
01.2010
- Received and processed worldwide applications from Abbott employees
- Translated applications to English
- Entered Abbott employee information into Abbott data base for review
- Filed application once entered to Abbott data base
- Aid internal associates with projects
Personal Assistant
Bath by Riley
Great Lakes, IL
01.2009 - 01.2010
- Provided clerical support, maintained customer records, data entry, purchasing of materials and supplies
- Answered customer inquiries and concerns regarding products via phone, event shows and company website
- Provide follow up calls to customers, vendors and marketing contacts
- Coordinate events functions to assure upcoming shows are scheduled accordingly
- Maintained proper levels of inventory for scheduled events and assist in the manufacturing of products
Education
High School Diploma -
Waukegan High School
Waukegan, ILSkills
- Excellent organizational, written and communication skills
- Ability to learn new software systems
- Customer service focused, excellent leadership skills, multitasked, works well under pressure
- Functions well independently or in a team environment
- Maintained a high level of confidentiality always
- Maintained strong time management skills
- Uphold high degree of organizational skills in all tasks and responsibilities assigned
- Exercise independent judgement, decision making skills & problem solving skills
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Pfizer Inc
05.2018 - Current
Customer Service Representative
Robert Half
01.2017 - Current
Document Auditor
Robert Half
01.2017
Manager
Starbucks
01.2016 - 01.2017
Manager
Sweet Tomatoes
01.2012 - 01.2016
Sales Associate and Replenishment Team Member
Michaels
01.2012
Data Entry
Clara Abbott
01.2010
Personal Assistant
Bath by Riley
01.2009 - 01.2010
High School Diploma -
Waukegan High School