Mary Kipfer
Washington
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a new environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CMA Care Guide
OSF OnCall Urgent Care
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for provider examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information.
- Performed point of care tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtain insurance details from patients to update the information in the medical record.
Laundry Aid
Apostolic Christian Home
06.2021 - 08.2022
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained a clean and organized work environment, ensuring optimal productivity.
Activity Aid
Apostolic Christian Home
02.2021 - 06.2021
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Promoted mental stimulation for residents with memory-focused activities.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
Customer Service Representative
Maui Jim Sunglasses
08.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Walmart
11.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Manager
Ice Cream Shack of Sunnyland
09.2013 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Certified Medical Assistant -
Illinois Central College
07-2022
Associate of Arts - Social Work
Illinois Central College
05-2019
Skills
- HIPAA compliance
- Medical terminology
- Vital sign monitoring
- Specimen collection and processing
- Patient scheduling
- Clinical documentation
- Electronic health records
- Inventory and supply management
- Time management
- Multitasking and organization
Certification
- Basic Life Support Certification (BLS)
- AAMA Certified Medical Assistant
Timeline
CMA Care Guide
OSF OnCall Urgent Care
09.2022 - Current
Laundry Aid
Apostolic Christian Home
06.2021 - 08.2022
Activity Aid
Apostolic Christian Home
02.2021 - 06.2021
Customer Service Representative
Maui Jim Sunglasses
08.2019 - 06.2020
Sales Associate
Walmart
11.2018 - 06.2020
Manager
Ice Cream Shack of Sunnyland
09.2013 - 10.2018
Certified Medical Assistant -
Illinois Central College
Associate of Arts - Social Work
Illinois Central College
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