Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY JOHNSON

Chicago

Summary

Results-driven manager with over 25 years of experience in operations and client relations. Proven ability to streamline processes, enforce customer service standards, and train staff to enhance overall productivity and satisfaction.

Overview

29
29
years of professional experience

Work History

MANAGER

GREAT NORTHERN INSURANCE AGENCY
Chicago
04.1997 - 02.2026
  • Managed client relationships to ensure satisfaction and retention.
  • Oversaw daily operations to maintain efficient workflow and service quality.
  • Coordinated with underwriting teams to streamline policy processing.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

High School Diploma -

ST. JOSEPH HIGH SCHOOL
Chicago, IL
05-1969

Skills

  • Client relationship management
  • Policy processing
  • Staff performance monitoring
  • Customer service standards
  • Employee training
  • Operational efficiency

Timeline

MANAGER

GREAT NORTHERN INSURANCE AGENCY
04.1997 - 02.2026

High School Diploma -

ST. JOSEPH HIGH SCHOOL
MARY JOHNSON