Results-driven manager with over 25 years of experience in operations and client relations. Proven ability to streamline processes, enforce customer service standards, and train staff to enhance overall productivity and satisfaction.
Overview
29
29
years of professional experience
Work History
MANAGER
GREAT NORTHERN INSURANCE AGENCY
Chicago
04.1997 - 02.2026
Managed client relationships to ensure satisfaction and retention.
Oversaw daily operations to maintain efficient workflow and service quality.
Coordinated with underwriting teams to streamline policy processing.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.