Mary Davis
Orland Park,IL
Summary
Reliable employee seeking a Correctional Officer position. Offering excellent communication and good judgment, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
The Original Pancake House
02.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported the needs of 17-person wait staff who attended to the specific needs of countless customers daily for Breakfast restaurant with social relevancy and intentionality.
Bartender
Jens Guesthouse
10.2023 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
115 Bourbon Street
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Tailgaters Sports Bar And Grill
09.2022 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced drink wait times by efficiently managing the bar area and prioritizing orders.
- Maintained clean and organized workspaces, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
The Hampton Social
10.2021 - 01.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked over 50 daily IDs to verify ages and uphold Illinois liquor laws
Manager's Assistant
RMH Applebees
03.2021 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Security Officer
Exelon
10.2019 - 01.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Monitored and authorized entrance and departure of 200+ employees and visitors daily.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Bartender; Server
Ancho And Agave
04.2019 - 01.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Developed new signature cocktails to support bar marketing brand and increase profits
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Bartender; Server; Key-Hourly Manager
Applebee's
09.2017 - 05.2019
- Developed professional relationships to improve retention of key customers.
- Assisted General Manager with scheduling, interviewing and other administrative tasks associated with successfully running store.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Hospital Corpsman
United States Navy
06.2015 - 06.2017
- Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws.
- Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Transported sick and injured and conducted preliminary physical examinations.
- Coordinated and executed transport of sick and injured patients as needed.
- Assisted with care for expectant mothers from beginning to end of term, including monitoring labs, examining ultrasounds and informing mothers on what to expect in next stages of pregnancy.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
Education
Associate of Applied Science - Surgical Technology
Midwestern Career College
Chicago, IL08.2024
High School Diploma -
Thornwood High School
South Holland, IL2014
Skills
- PPE Guideline Compliance
- Service-Oriented
- Workflow Coordination
- Reliable and Responsible
- Detail-Oriented
- Security Procedures
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefits401k matchWork-life balanceCareer advancementTimeline
Bartender
Jens Guesthouse
10.2023 - 04.2024
Server
The Original Pancake House
02.2023 - Current
Server
115 Bourbon Street
02.2023 - 07.2023
Bartender
Tailgaters Sports Bar And Grill
09.2022 - 01.2023
Server
The Hampton Social
10.2021 - 01.2023
Manager's Assistant
RMH Applebees
03.2021 - 10.2021
Security Officer
Exelon
10.2019 - 01.2021
Bartender; Server
Ancho And Agave
04.2019 - 01.2020
Bartender; Server; Key-Hourly Manager
Applebee's
09.2017 - 05.2019
Hospital Corpsman
United States Navy
06.2015 - 06.2017
Associate of Applied Science - Surgical Technology
Midwestern Career College
High School Diploma -
Thornwood High School
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