Marvin Haido
Elk Grove Village
Summary
Detail-oriented dispatcher with proven expertise in optimizing logistics and enhancing team collaboration. Skilled in data analysis and customer relationship management, committed to improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Dry van Dispatcher
Anonymous1
Itasca
08.2021 - Current
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communications between drivers and logistics teams for improved efficiency.
- Scheduled shipments using advanced routing software to optimize logistics.
- Monitored vehicle locations to verify adherence to delivery timelines.
- Analyzed dispatch data, identifying areas for process enhancement.
- Resolved customer inquiries regarding shipment status and service issues.
- Trained new dispatch staff on operational procedures and safety protocols.
- Created reports detailing fleet utilization and employee productivity metrics.
Operations Manager
Dana Matt Express
Des Plaines
09.2016 - 10.2021
- Directed daily operations by implementing strategic initiatives to achieve profitability objectives.
- Supervised employee workflows, maximizing productivity and ensuring quality standards.
- Coordinated team schedules to enhance resource allocation and operational efficiency.
- Communicated promptly with team members to resolve operational challenges.
- Participated in training sessions, equipping new employees with operational procedures knowledge.
- Collaborated across departments to streamline processes and elevate service delivery.
- Implemented cost-reduction strategies while maintaining high customer satisfaction levels.
- Cultivated client relationships through strong communication and issue resolution skills.
Driver
Cr Express
Elk Grove Village
09.2020 - 08.2021
- Operated delivery vehicles in compliance with safety regulations and DOT guidelines.
- Navigated efficient routes, ensuring timely deliveries to customers.
- Conducted thorough pre-trip inspections to guarantee vehicle readiness and safety.
- Managed delivery paperwork and inventory tracking accurately.
- Communicated with dispatch for route updates and adjustments as needed.
- Assisted in loading and unloading cargo, ensuring secure distribution.
- Monitored traffic conditions and applied defensive driving techniques to enhance safety.
- Maintained accurate logs of daily mileage, fuel consumption, and vehicle inspections.
Education
High School Diploma -
Mather High School
Chicago, IL05-2016
Skills
- Dispatch coordination and routing software
- Data analysis and fleet monitoring
- Shipment scheduling and operational efficiency
- Customer relationship management
- Staff training and communication skills
- Problem solving and time management
- Team collaboration and conflict resolution
- Attention to detail and active listening
- Dispatching procedures and call handling
- Tracking systems and schedule management
- Workflow prioritization and customer service
- Stress tolerance and work order generation
- Schedule coordination and driver communication
- Route navigation and delivery procedures
- Route planning and multitasking organization
- Navigation support and verbal communication
- Training new hires and map reading
- Traffic monitoring and customer relations
- Critical thinking and dispatch software
- Goal setting and Microsoft Office
Languages
Arabic
Native/ Bilingual
Assyrian
Native/ Bilingual
Timeline
Dry van Dispatcher
Anonymous1
08.2021 - Current
Driver
Cr Express
09.2020 - 08.2021
Operations Manager
Dana Matt Express
09.2016 - 10.2021
High School Diploma -
Mather High School