Marvin Abdeisho
404 Greenwood Rd,IL
Summary
Technician with extensive hands-on experience in diagnostics, repair, and maintenance of complex systems. Strong focus on collaboration and achieving results in fast-paced environments. Adaptable and reliable, skilled in troubleshooting, problem-solving, and technical support. Known for high standards and delivering consistent performance that meets organizational goals.
Overview
6
6
years of professional experience
Work History
Tech Specialist
Google Store
08.2024 - Current
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Conducted training sessions for new team members twice a week.
- Provided exceptional service through clear communication with customers.
- Developed a website to better manage tools and resources to efficiently assist customers.
- Created 15 tickets for repairs, account recoveries, and device troubleshooting issues per day.
Tech Consultant Agent
Best Buy
08.2023 - 07.2024
- Diagnosed and repaired electronic devices, ensuring optimal functionality and customer satisfaction.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency in operations.
- Conducted troubleshooting sessions for complex technical issues, reducing resolution time for customer inquiries.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Watch Repair
Watch Repairs Usa
09.2019 - 05.2021
- Enhanced customer satisfaction by providing timely and meticulous watch repair services.
- Achieved timely completion of major repairs by effectively allocating resources among multiple projects simultaneously.
- Strengthened relationships with clients by providing exceptional customer service during installation, maintenance, and repair visits.
- Maintained a high level of precision and accuracy in watch repairs, ensuring long-lasting results.
- Collaborated with other technicians to resolve complex problems and deliver high-quality repairs on time.
Education
Bachelor of Science - Cybersecurity And Information Assurance Degree
Western Governor's University
Millcreek, UT05-2028
High School Diploma -
CICS North Town Academy
Chicago, IL05-2018
Skills
- Efficiency optimization
- Hardware installation
- Software configuration
- System diagnostics
- Customer service
- Verbal and written communication
- Software installation
- Data entry
- Product troubleshooting
Timeline
Tech Specialist
Google Store
08.2024 - Current
Tech Consultant Agent
Best Buy
08.2023 - 07.2024
Watch Repair
Watch Repairs Usa
09.2019 - 05.2021
Bachelor of Science - Cybersecurity And Information Assurance Degree
Western Governor's University
High School Diploma -
CICS North Town Academy