MARVI HAMOY PAMERON
Chicago
Summary
Accomplished customer service and sales expert with a solid background at Safer Road Rescue. Proven ability in managing customer data and facilitating clear communication, ensuring optimal service outcomes. Notable contributions include streamlining order processing and enhancing customer satisfaction through effective issue resolution. Adept at applying technology to address challenges and improve operations.
Overview
3
3
years of professional experience
Work History
Scanning Coordinator
Seafood City
Chicago
11.2024 - Current
- Ensured accurate, properly placed, and up-to-date price tags and shelf signage.
- Coordinated with department managers to review pricing changes and promotions.
- Audited scanned items regularly to maintain pricing accuracy and compliance.
- Identified and corrected discrepancies between signage and POS data.
- Assisted in preparing and executing weekly and monthly price changes and promotions.
- Communicated with corporate offices regarding product and price updates.
- Monitored scanning system errors, resolving issues with technical support as needed.
Sales Representative
Blossom Flower Delivery
09.2022 - 07.2023
- Processed flower orders via inbound calls and emails from customers across USA and Canada.
- Collected customer details including names, delivery addresses, and phone numbers.
- Acquired email addresses, credit card information, and billing addresses for order fulfillment.
Customer and Dispatching Service Representative
Safer Road Rescue (SRR)
02.2022 - 09.2022
- Provided extensive roadside assistance throughout USA and Canada, covering towing, tire changes, battery jumpstarts, winch outs, and car lockouts.
- Requested crucial customer information including name, callback number, and location coordinates for effective service delivery.
- Recorded vehicle details such as year, make, model, and color for accurate service response.
- Handled credit card transactions to streamline payment procedures.
- Dispatch appropriate service providers based on location, availability, and job type.
- Collaborate with service providers to resolve service delays or issues.
Education
Bachelor of Science - Marine Transportation
Zamboanga Del Sur Maritime Institute of Technology
Pagadian City, Zamboanga Del Sur, Philippines03.2020
High School Diploma -
Holy Child Academy
Pagadian City03.2011
Some College (No Degree) - Business Administration, Financial Management
Saint Columban College
Pagadian City, Zamboanga Del Sur, PhilippinesSome College (No Degree) - Computer Science, Information Technology
Western Mindanao State of University
Zamboanga City, PhilippinesSkills
Customer data management
- Order processing and payment handling
- Data accuracy and problem identification
- Effective communication and relationship building
- Delivery scheduling and teamwork
- Computer proficiency and problem-solving
Training
Reserve Officer Training Corps Components – National Service Training Program, Zamboanga del Sur Maritime Institute of Technology, 2014
References
- Rico M. Ranoco, Customer Service Representative – Team Manager, +639207420777
- Jonah Riconalla Due, Sales Representative – Team Manager, +639179577976
Personal Information
- Height: 5'6
- Weight: 55 kls
- Citizenship: Filipino
- Date of Birth: 11/25/94
- Marital Status: Married
- Religion: Roman Catholic
- Place of Birth: Zamboanga Del Sur
Languages
English
Professional
Timeline
Scanning Coordinator
Seafood City
11.2024 - Current
Sales Representative
Blossom Flower Delivery
09.2022 - 07.2023
Customer and Dispatching Service Representative
Safer Road Rescue (SRR)
02.2022 - 09.2022
Bachelor of Science - Marine Transportation
Zamboanga Del Sur Maritime Institute of Technology
High School Diploma -
Holy Child Academy
Some College (No Degree) - Business Administration, Financial Management
Saint Columban College
Some College (No Degree) - Computer Science, Information Technology
Western Mindanao State of University
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