- Graphic Design
- Food Tourism
- Avid Reader
- Supporting STEM education initiatives and mentorship programs
- Web Development and Design
- Music
Martin Sanders
Arlington Heights,IL
Summary
Versatile and dynamic professional with a proven track record at the University of Chicago, enhancing operational efficiency and cleanliness. Excelled in roles requiring attention to detail and strong communication skills, from tech support at Catholic Guardian Services to ensuring security at MoMA. Skilled in web development and team collaboration, consistently delivering beyond expectations.
Overview
11
11
years of professional experience
Work History
Utility Person
University of Chicago
01.2023 - Current
- Clean windows, vents, and fixtures; sweep and/or mop walkways, steps, and restrooms as needed
- Report accidents, hazards, maintenance requirements, and the presence of suspicious activities to management
- Performed necessary repairs on malfunctioning equipment quickly minimizing downtime and maximizing productivity.
- Conducted routine equipment checks, maintaining optimal functionality across the facility''s utilities infrastructure.
- Maintained high-quality service standards by adhering to industry best practices in all tasks performed.
- Executed tasks within time and budget constraints.
Vehicle Service Agent
EDS Service (Enterprise)
01.2023 - 01.2024
- Cleaned and maintained cars, ensuring three hundred cars were delivered to proper locations
- Trained new employees on company policies, procedures, and best practices for high-quality vehicle servicing.
- Assisted in inventory management, ordering necessary parts and supplies for smooth operations.
- Coordinated with sales representatives to prepare vehicles for promotional events or demonstrations as needed.
- Conducted thorough pre-and post-rental inspections to maintain quality standards in the rental fleet.
- Continuously sought opportunities for personal growth through ongoing training and development programs within the company.
Ramp Agent
Southwest Airlines
01.2023 - 12.2023
- Loaded and unloaded cargo from planes
- Attached tow bars and electrical charging units to planes
- Leveled 747s and 800 max planes using specialized equipment such as calipers
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Home Healthcare Assistant
Home Healthcare
01.2019 - 12.2022
- Assumed all responsibility for parents with chronic diseases (cancer, diabetes, and congenital heart disease)
- Transported parents to medical appointments and hospitals, managed medications
- Paid bills, prepared overall income tax, and managed parents’ income property consisting of two rental units
- Worked effectively in fast-paced environments.
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Monitored progress and documented patient health status changes to keep care team updated.
Concierge
Park South Lofts
01.2017 - 12.2019
- Greeted residents and informed them of visitors and package deliveries
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Security Guard
Clark Security Services
01.2014 - 12.2017
- Provided security to MoMA (The Museum of Modern Art) and other locations such as department stores and construction sites as needed
- Diplomatically communicated security concerns to the security supervisor
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Help Desk Intern
Catholic Guardian Services
01.2014 - 12.2014
- Reimaged and updated computers; swapped out hard drives, transferred data to new hard drives
- Coordinated with vendors for hardware repairs or replacements when necessary, ensuring minimal downtime for affected users.
- Reduced response time by effectively prioritizing help desk tickets based on urgency and impact.
- Resolved software and hardware issues for improved system performance and user experience.
- Increased first-call resolution rate by consistently following established procedures and guidelines.
- Conducted routine system checks to proactively identify potential issues before they escalated into larger problems.
- Collaborated with IT team members to address complex technical issues, resulting in effective problemsolving.
Education
Associate of Arts - Information Technology
Richard J Daley College
Chicago05-2026
Skills
- Basic maintenance and repair
- HTML, CSS, JavaScript, Python
- Teamwork and collaboration
- Time management
- Web development expertise
- Attention to detail
- Cybersecurity best practices
- Problem-solving abilities
- Security, Networking, Linux, VM Ware, Cisco Networking
- Hardware installation
- Strong communication skills
- Mobile application development
Interests
Timeline
Utility Person
University of Chicago
01.2023 - Current
Vehicle Service Agent
EDS Service (Enterprise)
01.2023 - 01.2024
Ramp Agent
Southwest Airlines
01.2023 - 12.2023
Home Healthcare Assistant
Home Healthcare
01.2019 - 12.2022
Concierge
Park South Lofts
01.2017 - 12.2019
Security Guard
Clark Security Services
01.2014 - 12.2017
Help Desk Intern
Catholic Guardian Services
01.2014 - 12.2014
Associate of Arts - Information Technology
Richard J Daley College
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