Martha Patricia Olague
Chicago
Summary
Accomplished Warehouse Manager and Home Health Aide with a proven track record at Berman Industries, enhancing operational efficiency by 30% and fostering high patient satisfaction through compassionate care. Skilled in inventory management and patient support, demonstrating exceptional decision-making and personal hygiene assistance. Cultivates team excellence and streamlines processes for peak performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Health Aide
Vietnamese Association
06.2014 - Current
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Warehouse Supervisor
Hinda Incentives, Inc
10.2008 - 09.2013
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than 3000 packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
- Streamlined order fulfillment processes, resulting in faster turnaround times for customers.
- Reduced shipping errors and increased customer satisfaction through thorough quality control checks.
- Implemented cost-saving measures by optimizing warehouse space utilization and reducing waste.
- Enhanced employee productivity by providing comprehensive training on warehouse operations and safety protocols.
- Checked and rechecked orders before packaging and shipping items.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Warehouse Manager
Berman Industries
10.1998 - 05.2008
- Identified bottlenecks in workflows to implement process changes that enhanced operational efficiency.
- Optimized inventory accuracy by conducting regular audits and streamlining tracking processes.
- Analyzed current systems for opportunities to streamline operations, resulting in smoother daily functions.
- Conducted safety training sessions for staff to reinforce best practices and create a culture of safety awareness.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reviewed established business practices and improved processes to reduce expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Education
High School Diploma -
Curie
Chicago, IL09-1989
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Mobility support
- Dementia support
- Bathing support
- Decision-making
- Certified home health aide (CHHA)
Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Languages
Spanish
Full Professional
Timeline
Home Health Aide
Vietnamese Association
06.2014 - Current
Warehouse Supervisor
Hinda Incentives, Inc
10.2008 - 09.2013
Warehouse Manager
Berman Industries
10.1998 - 05.2008
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
High School Diploma -
Curie
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