Martha Romano
Franklin Park,IL
Summary
Seasoned banking professional with a passion for leadership and growth, backed by 18 years of experience in financial services. Skilled at building engaged teams, enhancing operational performance, and contributing to long term organizational success.
Overview
18
18
years of professional experience
Work History
Assistant Vice President Customer Relations
Devon Bank
09.2008 - Current
- Assisted customers with setting up or closing accounts, wire transfers and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts and credit cards.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Managed employee scheduling and ensured payroll accuracy through timesheet review and corrections.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Established internal audit procedures, monitored reports and updated internal files.
- Prepared and reviewed audit and teller balancing reports to ensure accuracy and compliance
Skills
- Attention to detail
- Dependable
- Cash handling & teller auditing
- Policy formulation
- Team leadership & staff development
- Branch operations management
- Reliable
- Excellent communication skills
- Interviewing and hiring
- Documentation
- People-oriented
- Conflict resolution
- Risk management & fraud prevention
- Customer retention & satisfaction
- Friendly
- Team player
Timeline
Assistant Vice President Customer Relations
Devon Bank
09.2008 - Current