Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Korstanje

Gurnee

Summary

Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.


Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Enthusiastic Property Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

20
20
years of professional experience

Work History

Property Manager

Bender Properties
09.2022 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Property Manager

Ferndale Management Group
08.2016 - 09.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.

Assistant Property Manager

CH Ventures
01.2013 - 09.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Leasing Agent/ Property Manager

Inland Group
11.2004 - 12.2012
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Escalated major issues to property manager for immediate remediation.
  • Kept meticulous records of correspondence between management and tenants.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Participated in [Number] property inspections per [Timeframe] to prepare for move-ins and move-outs.

Education

High School Diploma -

Highland Park High School
Highland Park, IL
06.2003

Skills

  • Deposits Management
  • Maintenance Oversight
  • Complaints Investigation
  • Administrative Leadership
  • Tenant Screening
  • Organized
  • Bilingual
  • Familiar with Yardi, OneSite & AppFolio
  • Vendor Management
  • Staff Management
  • Tenant relations
  • Active Real Estate Leasing License

Languages

Spanish

Timeline

Property Manager

Bender Properties
09.2022 - Current

Property Manager

Ferndale Management Group
08.2016 - 09.2022

Assistant Property Manager

CH Ventures
01.2013 - 09.2016

Leasing Agent/ Property Manager

Inland Group
11.2004 - 12.2012

High School Diploma -

Highland Park High School

Similar Profiles

CREATE PROFILE
Martha Korstanje