Martha Hobson
Chicago
Summary
Skilled in team leadership, communication, and enforcing security protocols. Also offers 7 years of caregiving and direct support experience, providing compassionate care and support while maintaining safe environments.
Compassionate Direct Support Professional Caregiver with a record of highly productive task completion and efficient service delivery. Possess specialized skills in behavioral support, personal care assistance, and adaptive communication techniques. Excel at using empathy, patience, and active listening to enhance client well-being and foster positive environments.
Overview
8
8
years of professional experience
Work History
Direct Support Professional Caregiver
Help At Home Health Care
Chicago
11.2024 - Current
- Assisted clients with daily living activities and personal care.
- Developed and maintained strong relationships with clients and families.
- Monitored client health and reported changes to healthcare professionals.
Security Supervisor
Securitas Security Services
12.2023 - Current
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised team of 9 security personnel during shift.
Detention Officer
Cook County Juvenile Detention Center
11.2020 - 11.2023
- Managed inmate custody and security throughout correctional facility, in courthouse and during transportation
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Conducted routine searches of inmates, property and incoming mail to locate and seize contraband
- Supervised and documented inmate movements transporting to and from detention facilities, programs and community services.
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
05.2019 - 06.2021
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Returned customer calls and responded to inquiries and complaints
- Addressed customer concerns and complaints and resolved issues promptly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Direct Support Professional
Misercordia Home
08.2018 - 02.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean, organized environment to enhance client satisfaction and ensure safety.
- Assisted individuals in development of social skills to become integrated in community.
- Facilitated development of social skills, promoting community integration for individuals.
- Supported individuals in acquiring and mastering new skills for greater independence.
Education
High School Diploma -
Voise Academy High School
Chicago, ILHarold Washington College
Chicago, ILSkills
- Emergency response Maintain records
- Client communication Conflict resolution
- Data entry Problem resolution
- Behavioral disorders familiarity
- Ability to Lift Clients
- Care Planning
- Bedside Care
- Client care
- Medication supervision
Timeline
Direct Support Professional Caregiver
Help At Home Health Care
11.2024 - Current
Security Supervisor
Securitas Security Services
12.2023 - Current
Detention Officer
Cook County Juvenile Detention Center
11.2020 - 11.2023
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
05.2019 - 06.2021
Direct Support Professional
Misercordia Home
08.2018 - 02.2020
High School Diploma -
Voise Academy High School
Harold Washington College