Martha Garibay Torres
Chicago
Summary
Highly skilled in providing customer service and support within fast-paced locker room, coatroom, and dressing room environments. Demonstrated ability to manage inventory, maintain cleanliness and organization, and ensure security of personal belongings. Known for strong communication skills and capability to resolve conflicts swiftly, enhancing guest satisfaction. Improved operational efficiency through effective space management and proactive problem-solving.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Attendant
East Bank Club
Chicago
02.2023 - 06.2024
- Ensured that all customer service standards were met or exceeded during each shift.
- Assisted customers with the usage of equipment or facilities, ensuring a positive experience.
- Greeted customers, answered their questions and provided them with assistance.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Maintained cleanliness and orderliness of facilities, ensuring a welcoming environment.
- Handled lost and found items, ensuring proper logging and return to owners.
- Participated in ongoing training to enhance job skills and knowledge.
- Reported accidents and injuries to emergency response personnel.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
Assistant Baker
Cermak Fresh Market
Chicago
01.2021 - 11.2022
- Observed all safety protocols when handling hot items from ovens or mixers.
- Kept detailed records of production processes such as temperature settings and times for each batch of product produced.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Assisted professionals in identifying fresh items running low, preparing dough, and ingredients for fresh batches.
- Assembled and served meals according to specific guest requirements.
- Stocked ingredients needed for daily baking production.
- Performed routine maintenance on all bakery equipment to ensure proper working order.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Tailored orders to address customer allergies and gluten concerns.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Operated ovens and other kitchen equipment safely and efficiently.
- Designed appealing product displays to maintain unique presentation.
Education
Bachelor in Administration - Information And Communication Technology
Mexico
Mexico 06-1995
Skills
- Customer service
- Safety protocols
- Facility maintenance
- Lost and found management
- Food preparation
- Positive interaction
- Team collaboration
- Problem solving
- Attention to detail
- Continuous improvement
- Self motivation
- Guest room confidentiality
- Housekeeping
- Communication skills
- Customer interaction
- Customer satisfaction
- Analytical skills
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Attendant
East Bank Club
02.2023 - 06.2024
Assistant Baker
Cermak Fresh Market
01.2021 - 11.2022
Bachelor in Administration - Information And Communication Technology
Mexico