Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Barrera Devlieger

Waukegan

Summary

Dynamic Supervisor with a proven track record at Cds Solutions Group, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, fostering a culture of excellence. Demonstrated attention to detail and problem-solving skills, significantly improving customer satisfaction and operational efficiency.

Overview

39
39
years of professional experience

Work History

Supervisor

Cds Solutions Group
05.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Store Manager

McDonald's Restaurant
10.1986 - 07.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Waiter's Assistant

Fool Moon Restaurant
03.1992 - 11.1992
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported event planning efforts by assisting in setup, service coordination, and teardown for private functions.
  • Assisted waiters with timely food delivery, contributing to a smooth dining experience.
  • Fostered a sense of teamwork by consistently offering assistance to colleagues during busy periods.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions.
  • Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
  • Developed rapport with guests through friendly interaction, creating loyal customers over time.
  • Upheld strict attention to detail when setting tables according to specific client preferences or event themes.
  • Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
  • Proactively addressed customer complaints or concerns, resolving issues quickly to maintain positive dining experiences.
  • Demonstrated multitasking ability by managing multiple tables simultaneously, ensuring prompt service delivery.
  • Supported efficient restaurant operations by promptly clearing dishes and resetting tables.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
  • Participated in team meetings to discuss strategies for improving overall guest satisfaction levels.
  • Continually updated personal knowledge of menu items and specials in order to effectively answer guest inquiries.
  • Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
  • Ensured proper food handling procedures were followed at all times, maintaining health code compliance within the establishment.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided menus upon arrival to dining room.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

Vocasional No. 5
Mexico City

Secretary

Eta No. 8
Mexico City
06-1976

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail

Timeline

Supervisor

Cds Solutions Group
05.2025 - Current

Waiter's Assistant

Fool Moon Restaurant
03.1992 - 11.1992

Store Manager

McDonald's Restaurant
10.1986 - 07.2022

High School Diploma -

Vocasional No. 5

Secretary

Eta No. 8

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Martha Barrera Devlieger