MARTEZ NIXON
Tinley Park
Summary
Dynamic and results-driven Office and Experience Manager with over 5 years of expertise in administrative management and hospitality, along with 7 years in social media marketing, retail, and customer service. Proven proficiency in inventory management, calendar coordination, client relationship building, meeting organization, event marketing, community engagement, and handling confidential documents, complemented by strong electronic and software literacy. Recognized for innovative ideas, exceptional communication and interpersonal skills, with a demonstrated ability to excel independently and collaboratively within high-performance teams. Committed to driving operational efficiency and enhancing customer experiences through strategic planning and effective team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Experience
Hines
01.2024 - Current
- Curate new ideas and projects to promote tenant engagement
- Provide bi-weekly updates on: Ongoing or completed projects, breakdowns of analytics for tenant survey results, tenant event/experience interest, etc.
- Present monthly reports providing tenant feedback, community engagement, and pitching creative systems and projects to implement tenant surveyorship
- Minimal email marketing to highlight building anniversaries, birthdays, holidays etc.
- Collaborating with building Community Manager to organize, service, and decorate tenant events
- Provide local recommendations/accommodations for tenant and visitor experience
- Building and managing client relationships amongst tenant staff during weekly & monthly social gatherings
- Tracking and organizing submitted tenant feedback via Hines digital survey provided after building events
- Checking-in visitors for staff/tenant meetings via CloudGate
- Submitting quarterly expense reports highlighting experiential demands
- Vet new vendors to contract for ongoing business relationships for tenant events
Office Manager
Lumiere Children's Therapy
01.2021 - 01.2023
- Schedule & Manage the schedules and calendars of the CEO and clinical staff
- Coordinate and schedule meetings, billable sessions, and conferences with staff and families
- Management of administrative assistants & supervising clinical assistants
- Collect and assign clinical access FOBs, auditing active & inactive employee profiles based on employment status in data system.
- Delegating operational & clinical tasks to administrative team as needed
- Streamline & manage new leads and preschool clients through intake process, including scheduling initial evaluations & ongoing therapeutic sessions based on therapist recommendations/Tx plan.
- Audit clinical inventory needs and restock according to budgeted expense account and approval of CEO.
- Handle confidential information and documents with discretion and maintain their proper organization
- Processing medical authorizations & contractual documentation
- Inventory management & minimal HR duties
Assistant Social Media Manager
ANN TAYLOR
01.2018 - 01.2021
- Develop and manage content calendar for all social media content
- Track and analyze analytic reports to gain insight on engagement, follower reaches, and demographics
- Coordinated in-house photo shoots to create lookbooks.
- Assigned to style all social media and entertainment influencers with latest collection pieces.
- Pull innovative looks for brand ambassadors to develop a strong social media presence on the store page.
- Studied fashion trends, latest social media practices, while maintaining industry standards by following the Ann Edit.
- Promote brand merchandise on social media pages.
- Attend store social events to network for social media page to expand follower numbers & engagement
Education
Bachelor of Science - Business Administration
East-West University
Chicago, IL05-2020
High School Diploma -
Rich South High School
Richton Park, IL05-2016
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Leadership abilities and team management skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Lead conversion & clientele relationship building
- Experience in managing files, budgets, inventory, and handling financial & insurance documents
- Networking strategies
- Clear communication
- Project planning
- Recruiting and interviewing
- Verbal and written communication
- Community engagement
Certification
- CPR Certified (2024)
- HIPAA Compliance Certification (2023)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Manager of Experience
Hines
01.2024 - Current
Office Manager
Lumiere Children's Therapy
01.2021 - 01.2023
Assistant Social Media Manager
ANN TAYLOR
01.2018 - 01.2021
Bachelor of Science - Business Administration
East-West University
High School Diploma -
Rich South High School