Summary
Overview
Work History
Education
Skills
Timeline
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Martell Williams

Willowbrook,IL

Summary

Dynamic Warehouse Supervisor with a proven track record at Aerodirect, enhancing productivity through comprehensive training and optimizing operations. Skilled in inventory management and problem-solving, I fostered a collaborative environment, reducing shipping errors and boosting customer satisfaction. Committed to maintaining safety standards while driving team performance and morale.

Overview

26
26
years of professional experience

Work History

Warehouse Supervisor

Aerodirect
08.2022 - Current
  • Enhanced employee productivity by providing comprehensive training on warehouse operations and safety protocols.
  • Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
  • Implemented cost-saving measures by optimizing warehouse space utilization and reducing waste.
  • Managed a team of warehouse employees, fostering a collaborative and positive work environment.
  • Monitored staff performance to identify areas for improvement, providing guidance and support as needed.
  • Reduced shipping errors and increased customer satisfaction through thorough quality control checks.

Warehouse Lead

Kuehne + Nagel
10.2017 - 06.2024
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments and transfers.
  • Oversaw daily operations and shipping and handling processes.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.

Merchandise Lead

Footprints Retail Services / SAS Retail Services
12.2014 - 10.2017
  • Coordinated efficient workflow among team members by delegating tasks according to individual strengths and skillsets.
  • Developed strong relationships with vendors to secure competitive pricing and timely delivery of products.
  • Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
  • Optimized store layout for a seamless shopping experience, maximizing customer engagement and sales conversions.
  • Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
  • Boosted employee morale through reinforcing positive behaviors and promoting teamwork.
  • Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
  • Resolved conflicts between employees promptly and professionally, fostering a supportive workplace culture that values open communication.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.

Sales Associate

Best Buy
08.1999 - 12.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

No Degree - Electronic Engineering

DeVry University
Chicago, IL

Skills

  • Warehouse operations
  • Inventory management
  • Problem-solving
  • Warehouse organization
  • Warehouse safety
  • Shipping and receiving
  • Attention to detail
  • Forklift operations
  • Staff training

Timeline

Warehouse Supervisor

Aerodirect
08.2022 - Current

Warehouse Lead

Kuehne + Nagel
10.2017 - 06.2024

Merchandise Lead

Footprints Retail Services / SAS Retail Services
12.2014 - 10.2017

Sales Associate

Best Buy
08.1999 - 12.2014

No Degree - Electronic Engineering

DeVry University

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Martell Williams