Marsha Sassman
Peoria
Summary
Cultivated a customer-centric environment by leveraging advanced communication and interpersonal skills. Guided teams in implementing best practices to support both coworkers and customers. Managed tasks with precision and minimal supervision, demonstrating strong organizational capabilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Villas of Holly Brook
Washington, IL
09.2025 - Current
- Take care of residents needs, bathing, etc. Medicationsupervision, bathing, and ensure safety.
School Bus Driver
District 66 School District
Canton, IL
08.2024 - 05.2025
- Transports students safely and reliably to and from school, activities, and events
Licensed Cosmetologist/Hair Stylist/ Assistant Manager
Great Clips
Canton, IL
10.2006 - 08.2024
- Provide beauty services for client's hair, skin, and nails, which can include cutting, coloring, and styling hair; applying makeup; performing facials and waxing; and offering manicures and pedicures. This company I worked twice. Added all the dates together.
School Bus Driver
Community Action Partnership of Fulton County
Canton, IL
01.2023 - 06.2024
- Transports students safely and reliably to and from school, 3 to 5 years old.
Community Living Specialist
Terrebonne ARC
Houma, LA
12.2019 - 11.2021
- Creating personalized living plans, assessing skills and needs, teaching daily living and life skills like cooking, money management, and transportation, and connecting people with community resources and services.
Shelter Aide
Salvation Army Family Shelter
Peoria, IL
09.2019 - 11.2019
- Provides essential support to residents in homeless or emergency shelters by ensuring safety, assisting with daily needs, conducting intakes, and maintaining the facility's cleanliness and order.
Stylist
Hair Cuttery
Peoria, IL
02.2005 - 10.2006
- Washes, cuts, colors, and styles hair to create different looks, providing consultations and advice to clients about hair care and suitable styles based on their features and preferences.
Receptionist
JC Penney Salon
Peoria, IL
01.2004 - 02.2005
- Responsible for greeting visitors, answering phone calls, managing appointments, and performing various office tasks to ensure smooth operations and a welcoming environment.
Material Handler
Export Packaging
Peoria, IL
03.2002 - 01.2005
- Manages the movement, storage, and tracking of materials and products within a warehouse/manufacturing facility to ensure smooth operations and supply chain efficiency.
Education
Cna (Certificate) - undefined
Illinois Central College
Peoria, IL12-2025
Associate's degree - American Sign Language
ICC School
East Peoria, IL05-2011
Certificate - Hair, Skin, Nails
Oehrlein School of Cosmetology
East Peoria, IL02-2005
GED - undefined
Illinois Central College
Peoria, IL06-1999
Skills
- Cultivated trust among team members through unwavering dependability and accountability in all tasks
- Exhibited advanced communication abilities, fostering clarity and understanding in diverse professional settings
- Specialized in diverse hair styling methods, ensuring high-quality results tailored to client preferences
- Achieved high guest satisfaction ratings through effective management of front desk activities Improved operational efficiency by implementing streamlined check-in and check-out processes Fostered positive relationships with guests to encourage repeat visits
- Implemented inventory control measures and staff training programs to improve operational efficiency
- Monitored student behavior and adhered to traffic regulations while driving school bus
- Achieved high levels of accuracy in cash handling, resulting in minimal discrepancies Enhanced customer satisfaction through prompt and reliable cash transaction processing Improved cash management processes, leading to increased operational efficiency
- Directed daily shift activities, fostering a collaborative environment to enhance productivity and employee engagement
- Achieved efficient documentation processes through precise typing and transcription Improved team communication by providing clear and organized meeting notes Elevated project documentation standards by maintaining high accuracy in typed reports
- Enhanced workplace productivity by creating an open office layout that encourages interaction and teamwork Achieved improved communication flow among departments through strategic workspace design Drove employee satisfaction by promoting a collaborative work culture
- Implemented age-appropriate strategies to enhance children's social and cognitive skills
- Achieved operational efficiency in manufacturing facility through effective team collaboration Enhanced production quality by implementing best practices Drove continuous improvement initiatives to elevate overall performance
- Performed data entry, document management, and correspondence to maintain accurate records and facilitate communication
- Achieved high levels of client satisfaction through expert hair styling services tailored to individual needs Enhanced salon reputation by consistently delivering quality results and fostering positive client relationships Increased repeat business through effective communication and personalized service
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Achieved high levels of customer satisfaction through effective case management and problem-solving Enhanced team performance by providing guidance and support to colleagues Leveraged proficiency in Microsoft Office to streamline documentation and reporting processes
- Engaged with diverse groups of individuals with disabilities to foster a supportive and empowering environment
- Developed engaging curriculum and resources for effective English language learning
- Achieved rapid response to medical emergencies, resulting in improved safety outcomes Enhanced team readiness through comprehensive first aid training programs Fostered a culture of preparedness and safety awareness among staff
- Achieved streamlined data reporting through proficient use of Excel Enhanced project visibility by implementing effective tracking systems Improved team efficiency by facilitating training sessions on advanced Excel functionalities
- Monitored patient responses and adjusted medication administration techniques to enhance therapeutic effectiveness
- Achieved high customer satisfaction ratings through proactive engagement and personalized service Increased sales through effective merchandising and promotional strategies Fostered a collaborative team environment that enhanced overall store performance
- Developed and implemented individualized care plans, addressing the unique needs and preferences of seniors for optimal health outcomes
- Enhanced communication accessibility by implementing American Sign Language training initiatives Achieved greater community engagement through effective promotion of American Sign Language resources Strengthened relationships between hearing and deaf individuals by advocating for American Sign Language usage
- Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined formatting techniques Improved user proficiency in document editing and formatting
- Oversaw computer operation tasks, including system monitoring and troubleshooting to maintain optimal performance
- Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes Fostered strong relationships with customers to drive loyalty
- Delivered engaging presentations through proficient use of Microsoft PowerPoint Enhanced team communication by creating visually compelling slides Achieved positive feedback from audiences through effective content organization and design
- Achieved high client satisfaction ratings through dedicated support and personalized care strategies Enhanced client independence by implementing tailored daily living assistance programs Fostered strong relationships with clients and families to promote trust and engagement
- Developed strong relationships with clients, fostering trust and promoting a supportive environment for their needs
- Coordinated schedules, organized meetings, and facilitated communication to optimize workflow for senior management
Certification
- CNA January 2026 to Present
- BLS Certification
- First Aid Certification
- Driver's License
- CDL B
- Passenger Endorsement
- Cosmetology License
- Certified Medication Aide
- CPR Certification
- School Bus Endorsement
- Food Handler Certification
- CDL
Timeline
CNA - Certified Nursing Assistant
Villas of Holly Brook
09.2025 - Current
School Bus Driver
District 66 School District
08.2024 - 05.2025
School Bus Driver
Community Action Partnership of Fulton County
01.2023 - 06.2024
Community Living Specialist
Terrebonne ARC
12.2019 - 11.2021
Shelter Aide
Salvation Army Family Shelter
09.2019 - 11.2019
Licensed Cosmetologist/Hair Stylist/ Assistant Manager
Great Clips
10.2006 - 08.2024
Stylist
Hair Cuttery
02.2005 - 10.2006
Receptionist
JC Penney Salon
01.2004 - 02.2005
Material Handler
Export Packaging
03.2002 - 01.2005
Cna (Certificate) - undefined
Illinois Central College
Associate's degree - American Sign Language
ICC School
Certificate - Hair, Skin, Nails
Oehrlein School of Cosmetology
GED - undefined
Illinois Central College