Marsha’ Lightning
Chicago
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Mail Handler
USPS
Chicago
10.2021 - Current
- Operated various machines such as scales, pallet jacks.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Used portable electronic scanner to track parcels and record tracking progress.
- Maintained accurate records of all incoming and outgoing mail items.
- Labeled containers with proper destination addresses for efficient distribution.
Assistant Store Manager
Family Dollar
Chicago
12.2017 - 10.2021
- Answered customer questions and addressed problems and complaints in person and via phone.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Handled scheduling for store shifts to achieve adequate staffing.
- Trained new employees on store policies, procedures and customer service standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Call Center Representative
Illinois Tollway Call Center
Chicago, Illinois
05.2016 - 11.2017
- Maintained strong call control and quickly worked through scripts to address problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Wendell Phillips
Chicago, Illinois06-2008
Skills
- Team leadership
- Customer service
- Safety compliance
- Effective communication
Timeline
Mail Handler
USPS
10.2021 - Current
Assistant Store Manager
Family Dollar
12.2017 - 10.2021
Call Center Representative
Illinois Tollway Call Center
05.2016 - 11.2017
High School Diploma -
Wendell Phillips