Crm
Marsha D. Sanders
Granite,IL
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 20-year background maintaining customer satisfaction and contributing to company success. Proficient in CRM and Microsoft.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Picker
DB Schenker
11.2019 - Current
- Pulled up to 100 orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
- Worked fast to meet assigned daily picking quotas.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Casino Cage Supervisor
Southland Park Gaming and Racing
03.2016 - 11.2019
- Maintain and balance banks from 40k up to 6 plus million
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Kompass Representative
P L Marketing
08.2014 - 03.2016
- Removed over 100 discontinued items replacing them with new items
- Organized store merchandise racks by size, style, and color.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Collaborated with store managers to determine best placement for merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Investigated current trends and innovative techniques to create unique displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Reset Team
Acosta
05.2012 - 08.2014
- Traveled to 60 different locations to reset stores according to planograms
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Changed shelves, racks, and displays to meet new schematic designs.
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
Main Banker
Southland Park Gaming and Racing
03.2012 - 05.2012
- Maintain and balance banks from 40k up to 6 plus million
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Performed credit checks and references to open credit accounts for customers.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
General Laboror
Kelly Services
05.2011 - 03.2012
- Forklift operator and other functions that was needed by management
- Loaded, unloaded, and moved material to and from storage and production areas.
- Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Education
Bachelor of Science - Criminal Law
University of Phoenix
Memphis, TN01.2016
Skills
- Customer and Personal Service
- Time Management
- Complex Problem Solving
- Negotiation
- Public Safety and Security
- Instructing
- Economics and Accounting
- Mathematics
- Team collaboration
- Strategic planning
- Multi-tasking strength
- System documentation
- Complaint resolution
- Quality assurance optimization
- Analytical
- Prospecting skills
- Answering questions
Software
Microsoft Office
Teams
Quickstart
Timeline
Picker
DB Schenker
11.2019 - Current
Casino Cage Supervisor
Southland Park Gaming and Racing
03.2016 - 11.2019
Kompass Representative
P L Marketing
08.2014 - 03.2016
Reset Team
Acosta
05.2012 - 08.2014
Main Banker
Southland Park Gaming and Racing
03.2012 - 05.2012
General Laboror
Kelly Services
05.2011 - 03.2012
Bachelor of Science - Criminal Law
University of Phoenix
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