Mars Anderson
Schaumburg,IL
Summary
Aspiring UX/UI Designer leveraging a decade of customer service expertise and three years of technical support experience to contribute to Product Development. Proficient in Figma, adept at conducting comprehensive user research, and skilled in crafting digital wireframes. Recognized for automating over 1,000 tasks through Zapier, resulting in a daily reduction of more than 8 hours in manual data management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Analyst
Oaksterdam University
02.2023 - Current
- Monitor, track, and assess the utilization of data collection systems to facilitate meaningful systems development, implementation, and reporting.
- Implemented systems automation to efficiently manage and enhance data collection, participant profiles, and reporting requisites.
- Offer process enhancements and strategic suggestions while considering UX constraints.
- Maintain high service standards by overseeing quality control.
Product Support Specialist
Oaksterdam University
08.2021 - 02.2023
- Pioneered support standards and operational procedures, refining processes with technical documentation, visual guides, customer journeys, SOPs, and streamlined workflows.
- Expanded and sustained current academic partnerships, driving a surge of over 200 student registrations for installment and ISA contracts.
- Revamped automation and workflows to efficiently gather crucial data and pain points for front-end admissions processes.
- Troubleshoot and resolve technical issues in ticketing system, fostering cross-functional collaboration with product and operations teams.
Education
Associate of Applied Science - Sociology And Anthropology
Harold Washington College
Chicago, IL2019
Skills
- CX Strategies
- Automation
- Usability Testing Methods
- Qualitative Research
- Process Improvement
- Figma
- Zendesk
- Zapier
- Asana
Volunteer Experience
Audience Insights & Research
The Field Museum | 2019 - 2020
Utilized Topic Testing and Card Sorting methods to collect and evaluate data for designing the information architecture of the Wild Color Exhibit. Systematically engaged visitors for survey participation, adhering to research guidelines, and documented observational data.
Certification
2021-2022
CareerFoundry
UX Immersion Program with UI Specialization
-
Timeline
Operations Analyst
Oaksterdam University
02.2023 - Current
Product Support Specialist
Oaksterdam University
08.2021 - 02.2023
Associate of Applied Science - Sociology And Anthropology
Harold Washington College
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