Marrissa Pepper
Pittsfield,IL
Summary
- 28-30 wpm
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Broker Assistant position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Medical Asst/Patient Excellence Rep
Quincy Medical Group
2016.02 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Patient Access Representative
Illini Community Hospital
2015.04 - 2016.02
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported accounting department by preparing detailed reports outlining daily cash receipts, deposits, and adjustments as needed.
Certified Nursing Assistant
Liberty Village of Pittsfield
2013.05 - 2015.04
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Facilitated smoother transitions between medical appointments by transporting patients.
Education
No Degree - Certified Nurses Assistant
John Wood Community College
Pittsfield, IL05.2013
Tech school - Registered medical assistant
Vatterott College-Quincy
Quincy, IL02.2012
High school diploma - Diploma
Pittsfield High School
Pittsfield, IL05.2008
Skills
- Epic (8 years)
- Experience Administering Injections (8 years)
- Patient Care (12+ years)
- Vital Signs (12+ years)
- AED (12+ years)
- First Aid (12+ years)
- Medical Office Experience (8.5 years)
- Caregiving (12+ years)
- Microsoft Word (12+ years)
- Microsoft Outlook (8.5 years)
- Microsoft Powerpoint (15+ years)
- Clerical Experience (8.5 years)
- CPR certified (12+ years)
- Cash Handling (8.5 years)
- Customer Support
- Goal-oriented mindset
Certification
- CPR/AED, CPR & First Aid, 10/01/16
- Registered Medical Assistant (RMA), 10/01/16
Additional Information - References
- Dr Ayca Raif, 217-473-2974
- Rebecca Motley, 217-257-0410
- Brittany Parker, 217-320-9799
- Jessica Boozer, CNP 217-491-5384
Timeline
Registered Medical Asst/Patient Excellence Rep
Quincy Medical Group
2016.02 - Current
Patient Access Representative
Illini Community Hospital
2015.04 - 2016.02
Certified Nursing Assistant
Liberty Village of Pittsfield
2013.05 - 2015.04
No Degree - Certified Nurses Assistant
John Wood Community College
Tech school - Registered medical assistant
Vatterott College-Quincy
High school diploma - Diploma
Pittsfield High School
- CPR/AED, CPR & First Aid, 10/01/16
- Registered Medical Assistant (RMA), 10/01/16
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