Marquisha Jones
Urbana
Summary
Ambitious student pursuing psychology degree eager to contribute developed knowledge in human services role. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Victoria’s Secret
Champaign
10.2021 - Current
- Developed customer feedback surveys to gather insights on service satisfaction.
- Trained staff on effective communication and problem-solving techniques.
- Implemented new customer service protocols to enhance user experience.
Certified Nursing Assistant
Gateway Regional Medical Center
Granite City
06.2019 - 02.2020
- Exhibited compassionate care and communication.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Comforted patients and provided each with reassurance and encouragement.
- Cultivated strong value-added relationships with patients by delivering medical expertise.
Office Assistant
Madison County Employment and training
Woodriver
05.2018 - 05.2019
- Documented and routed business correspondence to manage office paperwork.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Education
Bachelor of Arts - Psychology
Webster University
St Louis, MO05.2024
Southwestern Illinois College
Belleville, IL05.2015
High School Diploma -
Madison Senior Hight School
Madison, IL05.2013
Skills
- Calm and level-headed under duress
- Customer service
- Analytical
- Flexible
- Leadership
- Active listening
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Retention management
Timeline
Customer Experience Manager
Victoria’s Secret
10.2021 - Current
Certified Nursing Assistant
Gateway Regional Medical Center
06.2019 - 02.2020
Office Assistant
Madison County Employment and training
05.2018 - 05.2019
Bachelor of Arts - Psychology
Webster University
Southwestern Illinois College
High School Diploma -
Madison Senior Hight School