MarQuee Smith
DeKalb
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Cashier
Walmart
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Laboratory Assistant
Purpose Work Force Solutions
01.2021 - 09.2022
- Company Overview: Abbott Laboratories
- Wore proper personal protection equipment while working
- Worked directly under the Center for Disease Control and Prevention ‘s government protocols and healthcare standards
- Assisted in the assembly line production, manufacturing, material handling of COVID-19 Binax RapidTest Kits
- Abbott Laboratories
Shift Supervisor/Barista
Peets Coffee and Tea
01.2017 - 01.2020
- Manage daily schedules, employee shifts and time off requests
- Ensure that daily sales/production goals are met
- Serve beverages and prepared foods such as cookies, pastries, and muffins
- Responsible for taking orders while paying attention to details such as preference of coffee blends, dairy and sugar ratios
- Check if brewing equipment operates properly and report any maintenance needs
Bartender
Chicago Symphony Orchestra
01.2016 - 01.2018
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
Barista
Pret A Manger
01.2013 - 01.2015
- Welcome customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Prepare foods such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea and serving items to customers
- Responsible for cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils
- Responsible for taking inventory and replenishing items in display cases, at tables or behind the counter
Education
Harold Washington College
01.2012
High School -
Lincoln Park High School
01.2010
Skills
- Excellent customer service skills
- Managerial Experience
- Bartending Experience
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Barista
- Time Management
- Problem Solving
- Ability to work independently and in groups
- Ability to learn new things rapidly and adapt to new environments
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Walmart
05.2023 - Current
Laboratory Assistant
Purpose Work Force Solutions
01.2021 - 09.2022
Shift Supervisor/Barista
Peets Coffee and Tea
01.2017 - 01.2020
Bartender
Chicago Symphony Orchestra
01.2016 - 01.2018
Barista
Pret A Manger
01.2013 - 01.2015
High School -
Lincoln Park High School
Harold Washington College
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