Marla E. Cramer
Ingleside
Summary
Accomplished professional with a strong focus on safety and effective communication, honed at Durham School Services. Proven ability to manage schedules efficiently and enhance customer satisfaction. Dependable and detail-oriented, with expertise in safe driving practices and customer service excellence. Successfully trained new staff in previous jobs.
Hardworking employee enthusiastic about learning the router field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
School Bus Driver
Durham School Services
05.2016 - Current
- Ensured student safety during transportation by adhering to established protocols and procedures.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and operational readiness.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Communicated effectively with students, parents, and school staff to address concerns promptly.
- Managed schedules efficiently, ensuring timely pickups and drop-offs in all weather conditions.
Motor Safari
Brookfield Zoo
07.1998 - 09.2021
- Drove the motor safari tram on a route through the zoo.
- Narrated about facts of the zoo, buildings, and animals.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Service Representative
M & M Orthopaedics
07.2005 - 10.2009
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Trained new staff on clinic procedures and customer service protocols to ensure compliance.
- Managed patient inquiries and resolved issues efficiently to enhance patient satisfaction.
- Facilitated patient check-in and check-out and appointment scheduling using electronic health record systems.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Successfully opened and closed the office.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
Elmhurst Clinic
02.2000 - 07.2005
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries and resolved issues efficiently to enhance patient satisfaction.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Trained new staff on clinic procedures and customer service protocols to ensure compliance.
- Was in charge of ordering supplies for the office.
- Leader of small groups to work together between departments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
High School Diploma -
Timothy Christian High School
Elmhurst, ILNo Degree - Director of Christian Education
Concordia University
River Forest, ILSkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Detail orientated
- Punctuality
- Customer-oriented
Timeline
School Bus Driver
Durham School Services
05.2016 - Current
Patient Service Representative
M & M Orthopaedics
07.2005 - 10.2009
Patient Service Representative
Elmhurst Clinic
02.2000 - 07.2005
Motor Safari
Brookfield Zoo
07.1998 - 09.2021
High School Diploma -
Timothy Christian High School
No Degree - Director of Christian Education
Concordia University