Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Markus Jordan

Chicago

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Operational Manager

FedEx:Ground
08.2021 - Current
  • Software Skills
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

Package Handler Trainer

FedEx:Ground
11.2020 - 08.2021
  • Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Monitored inventory levels to report on shortages or excess.
  • Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.

Package Handler

Fedex Ground
11.2019 - 11.2020
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.

Education

Bachelor of Science - Criminal Justice

Central State University
Wilberforce, OH
05.2024

High School Diploma -

ThornRidge Highschool
Dolton, IL
05.2019

Skills

  • Leadership Skills
  • Goal Setting and Performance Metrics
  • Communication & Verbal Skills
  • Analytical Thinking
  • Decision-Making
  • Attention to Detail
  • Relationship Building and Management
  • Goals and Performance

Accomplishments

Manager of the Month (5x)

Track & Field State Champion (2019)

Honor Roll/ Top 25 in my class (2023)

Inducted into High School Sports Hall Of Fame (2022)

Most Impact Player of the year (2021)

Timeline

Operational Manager

FedEx:Ground
08.2021 - Current

Package Handler Trainer

FedEx:Ground
11.2020 - 08.2021

Package Handler

Fedex Ground
11.2019 - 11.2020

Bachelor of Science - Criminal Justice

Central State University

High School Diploma -

ThornRidge Highschool

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Markus Jordan