Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markus Brown

Hazel Crest

Summary

Im a hardworking Security Guard with advanced knowledge of Security protocols and successful strategies for protecting assets and personnel. Stays on top of security activities with proactive monitoring and management techniques. Motivational team leader with good understanding of performance optimization strategies and disciplinary requirements. Proficient skilled at enforcing security policies and monitoring staff activities. Keeps team focused and successful at assisting guests and personnel, monitoring premises, and responding to emergencies. Skilled trainer and team leader. Focused on boosting security and protecting assets with forward-thinking security policies. Offering 3 year progressive career in field with recent work as Security Supervisor. Highly experienced in emergency and incident response, situational management, and team training. Skilled team player with strong background in public environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking person focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Focused on going above and beyond to support team and serve customers. Trained in CPR and Motivated to continue to learn and grow.

Overview

7
7
years of professional experience

Work History

Security Dispatcher

Securitas Security Services USA
01.2024 - Current
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.

Armed Public Safety Officer

Advocate South Suburban Hospital
01.2022 - 02.2024
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Notified emergency personnel of incidents requiring medical assistance and aid.

Security Officer

Blue Line Security Services
02.2020 - 01.2022
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
  • Searched individuals and baggage for weapons and other prohibited items
  • Secured personnel and premises by inspecting buildings and patrolling property
  • Guarded restricted areas to prevent unauthorized entry
  • Immediately reported safety hazards for remediation response
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles
  • Addressed problems quickly and reported clear information while working under minimal supervision
  • Safeguarded entrances using scanning equipment to keep lines moving
  • Verified photo IDs and tickets to allow guests passage
  • Observed patrons and customers to quickly address security situations
  • Assessed fire detectors and alarm systems to prevent and address issues
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at FedEx facilities
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms
  • Warned violators of rule infractions and escorted unauthorized persons off premises
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
  • Communicated with team members and building management via radio, telephones, computers and proprietary software
  • Provided friendly and professional assistance to employees, visitors and customers
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.

Unarmed Security Supervisor

Securitas Security Services USA
07.2017 - 11.2019
  • Overseeing guards who protect private property against theft and vandalism
  • Writing reports, conducting patrol duties frequently, ensuring safety, and filling in for other officers
  • Occasionally performing crowd control and removing unwanted people from the property
  • Hiring, training, and managing a staff of 5 associates
  • Managing security staff schedules for all shifts, minimizing overtime costs
  • Supervising property entrances and exits and monitoring employee safety
  • Developing procedures for emergency response and crisis management, physical security, information protection, incident management, and investigation units.

Education

High School Diploma -

Hillcrest High School
Illinois City, IL
05.2013

Skills

  • Protocol optimization
  • Performance assessment
  • Security monitoring
  • Staff hiring
  • Employee training
  • Planning
  • Motivation
  • Develop security standards
  • Training
  • First Aid Training
  • Customer Service
  • Ground Patrol
  • Theft Prevention
  • First Aid and CPR Certified

Timeline

Security Dispatcher

Securitas Security Services USA
01.2024 - Current

Armed Public Safety Officer

Advocate South Suburban Hospital
01.2022 - 02.2024

Security Officer

Blue Line Security Services
02.2020 - 01.2022

Unarmed Security Supervisor

Securitas Security Services USA
07.2017 - 11.2019

High School Diploma -

Hillcrest High School
Markus Brown