Marks Gora

Overall, as a technical support provider at CheapTrip, my role is pivotal in ensuring customers have a positive experience with the company's programming software, resolving their technical challenges promptly, and contributing to the overall success and improvement of the product.

• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Provided high-level technical support by resolving inquiries by phone, chat and web consistent with department and team service levels and goals.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Reduced response time with effective communication skills, ensuring customers received prompt assistance.

• Assisted customers with internet and television communication issues
• Conducted troubleshooting to diagnose and resolve customer inquiries
• Analyzed survey data to improve customer satisfaction and service delivery
• Engaged in sales activities and handled business-to-business interactions.