Mark Patrick Blair
Chicago
Summary
Dedicated and organized Operations Manager, effective leader with over 16 years of experience using proven planning and support initiatives to streamline operations and increase productivity, Teamwork & safety. Decisive and resourceful team builder versed in team management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and development.
Overview
18
18
years of professional experience
10
10
Certificates
Work History
Operations Supervisor
DHL E-Commerce
02.2020 - Current
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Conducted quality control checks on outgoing parcels, ensuring accurate labeling and postage compliance before dispatching for delivery.
- Ensured timely response to emergency situations by promptly dispatching appropriate personnel and resources.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Maintained high standards of internal and external customer service.
- Monitored day-to-day activities of DHL-Ecommerce company and employees, noting areas needing improvement and implementing plans for rectification.
- Assisted in training new team members on best practices in intermodal dispatching, ensuring a consistent level of expertise across the department.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated ongoing technical training and personal development classes for staff members.
- Directed training programs and development paths for managers and supervisors.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed departmental systems and procedures to better align workflow processes.
- Collaborated effectively in cross-functional team-oriented environment.
- Consistently met company and department objectives within safety and time constraints.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Worked with company leadership to manage information and physical security requirements.
- Managed scheduling and dispatching duties, coordinating effectively between drivers, vendors, and customers.
Senior Operations Manager
Capstone Logistics
03.2007 - 06.2019
- Designed and implemented hiring and training practices for personnel.
- Supervised, assisted and coached other operations supervisor.
- Drafted budgets, kept financial reports and presented results to supervisors.
- Designed and analyzed internal reporting systems and procedures for company.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership to 200 employees through coaching, feedback and performance management.
- Directed all day-to-day operations of Shipping/Receiving facility to provide safe and enjoyable guest experience.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Capitalized on existing talent while facilitating recruitment and development of new talent.
- Initiated on-time, under-budget project management to optimize performance.
Education
High School Diploma -
De La Salle
Chicago, IL01.2007
Skills
- Policies and procedures implementation
- Process improvement strategies
- Performance reporting
- Staff training and development
- Incidents management
- Workforce training
- Solutions development
- Operational Efficiency and Safety
- Customer relationship management
- Production
- Staff retention
- Performance management
- OSHA Standards and Codes
- Safety Inspections
- Safety Courses
Certification
- Certified Train the Trainer, [OSHA] - [2017]
- CHHM - Certified Hazardous Materials Trainer
- CSP - Certified Safety Professional
- Loss Prevention Auditor, DHL E-Commerce - [2021]
- Accident Reporting Training - DHL E-Commerce - [2021]
- Core12 Operations 110 Productivity (PIM)DHL E-Commerce - [2021]
- Main 30 Operations 120-Post DDC Process(USPS-RC)DHL E-Commerce - [2021]
- OPS Manuel DHL E-Commerce - [2021]
Timeline
Operations Supervisor
DHL E-Commerce
02.2020 - Current
Senior Operations Manager
Capstone Logistics
03.2007 - 06.2019
High School Diploma -
De La Salle
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