Markita Farmer
Belleville
Summary
Customer-focused coordinator with a strong background in enhancing service delivery and team performance. Demonstrated success in training staff on best practices and improving customer satisfaction in fast-paced environments. Expertise in organizational management and effective communication ensures operational efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Expo/Food Runner
DraftKings at Casino Queen
East Saint Louis
07.2022 - Current
- Play a crucial role in restaurants. They act as a liaison between the kitchen staff, front-of-house team, and the restaurant's guests. Their primary duty is to deliver food to guests, and they work alongside Servers and Bartenders to ensure customer satisfaction.
- Delivered food to guests in timely manner, enhancing dining experience in high-volume casino.
- Coordinated with kitchen staff to ensure accurate and timely order fulfillment, supporting overall service efficiency.
- Ensured cleanliness and organization of dining areas and service stations, contributing to positive guest perception.
Visual Merchandise Coordinator
TJ Maxx
Fairview Heights
01.2009 - Current
- Coordinated merchandise placement to elevate store presentation and improve customer engagement.
- Collaborated with buying team to curate trending products for impactful seasonal displays.
- Managed inventory records to maintain optimal stock levels and support timely replenishment.
- Merchandise coordinators are responsible for ensuring that a retailer's merchandise is well-maintained and displayed in an attractive manner. Some merchandise coordinators are in charge of a retailer's website, while others work within actual stores.
Customer Service Coordinator
Tjmaxx
Fairview Heights
03.2001 - Current
- A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Customer service coordinators maintain the positive image, brand, and reputation of the organization.
- Resolved customer inquiries and complaints, utilizing effective communication skills to ensure customer satisfaction.
- Trained staff on customer service protocols and best practices, fostering a knowledgeable and responsive team.
- Coordinated customer service initiatives, improving overall shopping experience for customers.
Backroom Coordinator
T.J. Maxx
Fairview Heights
03.1994 - Current
- Supervised backroom operations, identified replenishment needs, and coordinated timely restocking before truck arrival.
- Coordinated shipments and deliveries to ensure timely product availability.
- Assisted with inventory management to maintain stock levels and accuracy.
- Organized merchandise in backroom for efficient retrieval and processing.
Education
High school diploma -
Lincoln Sr High
East Saint Louis, IL05-1992
Skills
- Food running
- Food Runner Techniques
- Serving Experience
- Order delivery
- Food handling
- Food presentation
- Customer service
- Hospitality
- Upselling Techniques
- Menu knowledge
- Restaurant Experience
- Timing coordination
- Order Processing
- Point of Sale Management
- Order Coordination
- Logistics Coordination
- Inventory Management
- Cost Control
- Health regulations
- Quality assurance
- Cleaning and sanitizing
- Safe food handling
- Heavy Lifting
- Load & Unload
- Kitchen Experience
- Performance improvement
- Organizational Skills
- Effective communication
- Conflict resolution
- Problem-solving
- Critical thinking
- Attention to detail
- Time management
- Active listening
- Casual Dining Knowledge
- Service Support
- Table Management
- Order fulfillment
- Kitchen communication
- Opening procedures
- Health safety
- Health safety
- Kitchen communication
- Casual Dining Knowledge
- Safe food handling
- Serving staff support
Certification
Driver's License
Additional Information
10+ years, 10+ years, 10+ years, 10+ years, 10+ years, 10+ years, 10+ years
Timeline
Expo/Food Runner
DraftKings at Casino Queen
07.2022 - Current
Visual Merchandise Coordinator
TJ Maxx
01.2009 - Current
Customer Service Coordinator
Tjmaxx
03.2001 - Current
Backroom Coordinator
T.J. Maxx
03.1994 - Current
High school diploma -
Lincoln Sr High