Markita Armstrong
Roselle
Summary
Detail-oriented Claims Adjuster with strong customer service skills. Proven ability to analyze claims and manage documentation efficiently, ensuring compliance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
JPMorgan Chase
Elgin
2023.08 - Current
- Analyzed claims to determine validity and appropriate compensation.
- Reviewed policy details to ensure compliance with regulatory standards.
- Communicated with clients to gather information and clarify claims issues.
- Managed documentation for efficient claims processing and record-keeping.
Customer Service Representative
JPMorgan Chase
ELGIN
2021.10 - 2023.08
- Assisted clients with account inquiries and transaction processing.
- Educated customers on banking products and services tailored to their needs.
- Handled escalated calls with professionalism and empathy in high-pressure situations.
- Conducted follow-up communications to ensure customer satisfaction post-resolution.
Education
High School Diploma -
PROVISO EAST HIGH SCHOOL
Maywood, IL2012-05
Associate of Arts - Communications
Northern Illinois University
Dekalb, ILSkills
- Customer relationship management
- Claims analysis
- Attention to detail
- Claims investigation
- Customer service
- Multitasking and organization
Timeline
Claims Adjuster
JPMorgan Chase
2023.08 - Current
Customer Service Representative
JPMorgan Chase
2021.10 - 2023.08
High School Diploma -
PROVISO EAST HIGH SCHOOL
Associate of Arts - Communications
Northern Illinois University