Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Zepeda

Chicago

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, Experienced in sales, And adaptability to the work environment around.

Overview

8
8
years of professional experience

Work History

Sales Representative

Oncourse Home Solutions
Naperville
04.2024 - Current
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Reviewed monthly performance against targets set by management team.
  • Answered incoming calls and provided customer service.

Security Guard

Nordstrom
Chicago
01.2022 - 01.2024
  • Reported incidents and suspicious activities promptly to store management.
  • Responded quickly to alarms and emergencies, coordinating with local authorities as needed.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Provided escorts for employees entering and exiting the building after hours.
  • Searched bags manually to identify prohibited items and contraband.

Restaurant Waiter

Lirica Spanish Cuisine
Chicago
07.2019 - 11.2021
  • Provided attentive service to guests in a fast-paced dining environment.
  • Assisted in menu recommendations, enhancing customer dining experiences.
  • Managed table settings and ensured cleanliness throughout the restaurant.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.

Retail Sales Associate

Advance Auto Parts
Chicago
08.2017 - 12.2018
  • Provided product knowledge to enhance customer purchasing experience.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.

Education

GED -

City Colleges of Chicago
Chicago, IL
07-2018

Skills

  • Client service
  • Upselling strategies
  • Goal setting
  • Client engagement
  • Customer service
  • Effective communication

Timeline

Sales Representative

Oncourse Home Solutions
04.2024 - Current

Security Guard

Nordstrom
01.2022 - 01.2024

Restaurant Waiter

Lirica Spanish Cuisine
07.2019 - 11.2021

Retail Sales Associate

Advance Auto Parts
08.2017 - 12.2018

GED -

City Colleges of Chicago
Mark Zepeda