Mark White
Calumet City
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work
Overview
24
24
years of professional experience
Work History
Supervisor
Harolds Chicken Shack
07.2020 - Current
- Facilitated training on safety protocols and operational procedures for team members.
- Monitored workflow efficiency to pinpoint process improvement opportunities.
- Implemented inventory management practices to maintain accurate stock levels.
- Maintained organized and clean work areas to uphold safety standards.
- Supported daily operations through effective communication and collaboration with staff.
- Contributed ideas during team meetings to enhance operational effectiveness.
Appliance Repair Technician
Sunrise 2 Sunset, Appliance Repair Tech
10.2014 - 07.2020
- Diagnosed and repaired various household appliances, ensuring optimal functionality and customer satisfaction.
- Conducted routine maintenance checks to prevent equipment failures and extend appliance lifespan.
- Collaborated with team members to improve repair processes, enhancing service efficiency and reducing turnaround time.
- Mentored junior technicians on best practices in appliance diagnostics and repair techniques.
- Implemented inventory management practices for parts and tools, improving availability and reducing delays in repairs.
- Provided exceptional customer service by addressing inquiries, explaining repairs, and demonstrating appliance use post-service.
Laundry Attendant/Houseman
Red Roof Inn Hotel
05.2010 - 10.2014
- Operated commercial laundry machines to ensure efficient processing of large volumes of linens.
- Maintained cleanliness and organization of laundry area to promote safety and efficiency.
- Inspected and sorted items for stains or damage prior to laundering, enhancing overall service quality.
- Trained new staff on proper equipment usage and safety protocols, fostering a knowledgeable team environment.
- Collaborated with team members to optimize workload distribution during peak hours, ensuring timely service delivery.
- Implemented best practices in stain removal techniques, contributing to increased customer satisfaction rates.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Team Leader
West Liberty Foods LLC
02.2002 - 05.2010
- Led team in achieving operational objectives through effective resource allocation and task distribution.
- Developed training programs to enhance team skills and improve overall performance.
- Streamlined workflows by implementing process improvements, resulting in increased efficiency.
- Coordinated cross-functional collaboration to ensure alignment on project goals and deliverables.
- Mentored junior staff, fostering a culture of continuous learning and professional growth.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
Education
Associate of Science - Business Management
Lincoln Trail College
Chicago, IL05.2008
Skills
- Customer service
- Chemical handling
- Staff training
- Hazardous chemical training
- Bloodborne pathogens
- Bed making proficiency
- Eco-friendly cleaning
- Multitasking and organization
- Detail-oriented
- Hardworking
Timeline
Supervisor
Harolds Chicken Shack
07.2020 - Current
Appliance Repair Technician
Sunrise 2 Sunset, Appliance Repair Tech
10.2014 - 07.2020
Laundry Attendant/Houseman
Red Roof Inn Hotel
05.2010 - 10.2014
Team Leader
West Liberty Foods LLC
02.2002 - 05.2010
Associate of Science - Business Management
Lincoln Trail College
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