Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Sorour

Wheeling

Summary

Results-oriented Customer Service and Sales Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Accountable Sales representative demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Goal-oriented Positive and friendly People-oriented Detail-oriented Excellent work ethic Strong interpersonal skills Strong conflict resolution skills Exceptional time management skills

Overview

20
20
years of professional experience

Work History

Harper College

Centralized Account Representative

Leviton
01.2022 - Current
Overview

Establish inside sales support while leveraging data to assist in sales process for assigned distributors to drive revenue growth. Interact with existing customers, primarily by phone and email. Partner with Electrical Distribution (ED) salesforce with deal execution, internal pricing processes, account inquiries, and communications in a team sales approach.


Responsibilities
  • Assist with pricing and rebate agreements with RSDs, ED REPs, AND CARs.
  • Generate project-based price quotations (RFPs) within Oracle based on alignment with field rep and history of past quotes (BI tool analysis).
  • Support ED salesforce with communications activities (e.g., new product announcements, price sheet updates) for all distributors in sales territory.
  • Provide support with Competitor Cross Referencing and Product Descriptions.
  • Assist with providing submittal packages, product information, and O&M Materials.
  • Develop knowledge of Leviton’s Product Lines and their applications in various Residential, Commercial, and Industrial Markets.
  • Assist in Customer updates on RMAs, Order Entry Errors, Order Status, and Production lead times.
  • Support ED Salesforce by logging salesforce activities and CRM updates.
  • Gain an understanding of the Electrical Distribution industry, how they go to market, and their purchasing processes.
  • Assistance with Sample Order Requests and delivery status.
  • Provide support for Customer Claims including deductions, pricing discrepancies, and return orders.

Inside Sales Representative

DGI Supply
11.2019 - 01.2022

Contacting current customers to maintain business relationship along with offering new product lines to increase sales. Prospecting for new business and introducing a complete supply solution.

Inside Sales

Restaurant.com
08.2018 - 11.2019

cold calling restaurants to introduce a marketing opportunity for them to get new guests through their door. The program was a very simple offer where the restaurant would agree to be featured on our website in exchange for offering our customers concessions and discounts on orders of a specific size.

Inside Sales Representative

Block And Company
01.2016 - 08.2018

Contacting current customers to maintain business relationship along with offering new product lines to increase sales. Prospecting for new business and introducing a complete supply solution.

Outside Sales Representative

Block And Company
01.2014 - 01.2016

Setting appointments with current customers to introduce supply solutions and presenting product capabilities. Providing full program options for customers to utilize as many product categories and site functions. Prospect for new customers about 25 percent of the time.

Inside Sales Representative

Block and Company
06.2011 - 12.2014
  • Contacting current customers to maintain business relationship along with offering new product lines to increase sales.
  • Prospecting for new business and introducing a complete supply solution.
  • Outside sales: Setting appointments with current customers to introduce supply solutions and presenting product capabilities.
  • Providing full program options for customers to utilize as many product categories and site functions.

Comcast
03.2010 - 06.2011
  • Contacting current customers by phone to inform them of certain promotions that could upgrade services and possibly lower prices.
  • Customers with cable and internet would be contacted in order to offer home phone service at discount prices.

Junior consultant

Synergy Media Group
01.2009 - 01.2010
  • Cold calling mortgage brokers all over the country and present a special marketing piece designed to create more opportunities for loan applications.
  • Quota of $50,000 of revenue per month.

Manufacturing Technician

C.R. BARD
11.2006 - 09.2008
  • Handling radio-active materials and coordinating with doctors and sales people to ensure that our medical devices were used and transported properly.
  • I also watched and maintained assembly machine ans was responsible for keeping the machine running in good shape to ensure the quality of the parts being made.

Careerbuilder.com
08.2005 - 11.2006
  • Cold called business owners and informed them of an easier way to advertise employment opportunities.
  • My job was to set up phone appointments with business owners and present online advertising which would fulfill their hiring needs.
  • Working with companies under 100 employees at a quota of $16,500 per month.
  • I led my division in a 12 month period with over $250,000 in total revenue and also qualified for the presidents club.

Financial Aid Advisor

CTU Online
12.2003 - 07.2005
  • Education The job consisted of contacting potential students and informing them of their options to pay for their education.
  • My job was to set up federal loans and grants for students who needed help with admissions advisers to better help the students and our team.
  • Associate of Arts: Accounting, 2010.

Education

Associate of Science - Accounting

Harper College
Palatine, IL
6 2008

Skills

  • Accounting
  • Advertising
  • Arts
  • Cable
  • Cold calling
  • Grants
  • Hiring
  • Marketing
  • Materials
  • Outside sales
  • Presenting
  • Quality
  • Radio
  • Sales
  • Phone
  • Upgrade
  • Good Telephone Etiquette
  • Critical Thinking

Timeline

Centralized Account Representative

Leviton
01.2022 - Current

Inside Sales Representative

DGI Supply
11.2019 - 01.2022

Inside Sales

Restaurant.com
08.2018 - 11.2019

Inside Sales Representative

Block And Company
01.2016 - 08.2018

Outside Sales Representative

Block And Company
01.2014 - 01.2016

Inside Sales Representative

Block and Company
06.2011 - 12.2014

Comcast
03.2010 - 06.2011

Junior consultant

Synergy Media Group
01.2009 - 01.2010

Manufacturing Technician

C.R. BARD
11.2006 - 09.2008

Careerbuilder.com
08.2005 - 11.2006

Financial Aid Advisor

CTU Online
12.2003 - 07.2005

Harper College

Associate of Science - Accounting

Harper College
Mark Sorour