Mark Harvey
Plainfield
Summary
Proactive and adaptable front desk agent known for effective planning and staff training. Committed to fostering a collaborative environment and ensuring high standards of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Seven Bridges Ice Arena
Woodridge, IL
10.2022 - 04.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling of ice rink activities, optimizing usage for various events.
- Processed payments and maintained accurate cash handling practices at point of sale.
- Would help around the building if something broke or anyone needed help fixing anything
- Assisted in training new staff on front desk procedures and customer service standards.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2026
Skills
- Problem-solving skills
- Time management
- Listening skills
- Administrative skills
- Effective planning
- Team building
- Problem-solving
- Staff training
- Cash handling
Timeline
Front Desk Agent
Seven Bridges Ice Arena
10.2022 - 04.2026
High School Diploma -
Penn Foster Career School