Mark A Grossi
Wheaton
Summary
Dynamic and results-driven professional with extensive experience in customer service and HVAC installation. At Mcnally's Heating And Cooling, I excelled in system installations while ensuring client satisfaction through effective communication. A licensed refrigeration technician, I am skilled in electrical wiring and committed to maintaining organized workspaces, enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Einsteins Bros Bagels
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Made customers order in a timely fashion while also making sure it was correct and satisfactory
HVAC Installer
Mcnally's Heating And Cooling
06.2023 - 08.2025
- Installed Air conditioners, Furnaces, RTU's and Hot water heaters
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
HVAC Installer
Blue Frost Heating & Cooling
06.2021 - 06.2023
- Assisted on Installations of Air conditioners, Furnaces, RTU's and Hot water heaters. Assisted on Boilers, Mini splits, duct work.
- Installed components to improve HVAC system performance.
- Stocking truck with material for jobsite or extra stock
Restaurant Worker
Augustino's Rock and Roll Deli and Grill
01.2017 - 06.2021
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Grocery Clerk
Jewels Osco
07.2016 - 11.2016
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Wheaton North Highschool
Wheaton, IL05-2018
Skills
- Customer service
- System installation
- Electrical wiring
- Forced-air furnaces
- Recovering and recycling
- Licensed refrigeration technician
Certification
- EPA certified type 1 and 2
- OSHA certified 30 Hour
Timeline
Customer Service Representative
Einsteins Bros Bagels
09.2023 - Current
HVAC Installer
Mcnally's Heating And Cooling
06.2023 - 08.2025
HVAC Installer
Blue Frost Heating & Cooling
06.2021 - 06.2023
Restaurant Worker
Augustino's Rock and Roll Deli and Grill
01.2017 - 06.2021
Grocery Clerk
Jewels Osco
07.2016 - 11.2016
Wheaton North Highschool
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