Summary
Overview
Work History
Education
Skills
Military Service
References
Timeline
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Mark Gandelsman

Mark Gandelsman

Naot Mordechai

Summary

An ex-QA, Technical account manager with years of experience and a proven track record of customer satisfaction.

Overview

13
13
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Support Level 3

bmc software
09.2015 - 08.2018
  • Supporting customers from all across the globe
  • Supported the largest corporations and companies in the industry
  • Working knowledge of all OS and DB types
  • Strong analytical and communicational skills used to solve issues, using mail, phone and WebEx
  • Working with Salesforce
  • Working closely with Development to analyze issues and offer possible solutions to customers.
  • Installed and configured operating systems and applications.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.

Technical account manager

Total Media
11.2013 - 01.2015
  • Experience in using all of Google's online display advertising platforms
  • Full technical management of premium publisher’s accounts
  • Eloquently resolving customer complaints and concerns
  • Display of courtesy and strong interpersonal skills with all customer interactions, both on-line and in person
  • Full-stack knowledge of ad-tech and online-ad industry
  • Working knowledge of internet technologies (JavaScript, HTML, Flash)
  • Support of programmatic and indirect ad-sales schemes
  • Implementation of ad serving platforms with new publishers: web and mobile
  • Training and mentoring of new employees.

Technical support professional

CheckM8
06.2012 - 11.2013
  • Ad-ops support to publishers across web, mobile, webapp and video platforms
  • High-tire premium customers support
  • Managing integration process from gathering requirements to execution
  • Adaptive support of JS, HTML and integrations
  • Creating custom ad templates, based on customer's needs
  • Inventory and campaign management based on business and marketing models
  • Monitoring and educating customers of the system’s best practices.

Technical support

Livecity
01.2012 - 06.2012
  • Supported a unique website building system
  • Support by on-line chat and phone calls
  • Supported basic HTML coding
  • Supported basic CSS
  • Supported SEO.

QA engineer

Qualitest
01.2009 - 10.2010
  • Stationed at the software division of ITL Optronics, defense systems group
  • QA lead for the company- working with classified projects
  • In charge of all the QA life cycle, from creating all test documents to the final step of delivering the product to the client
  • Testing web systems.

QA tester

IDF
04.2005 - 04.2006
  • Quality assurance of an inventory management system
  • Writing, planning and executing software tests
  • GUI testing
  • Managing bugs via HP Quality Center.

Education

Bachelor of Science - Nutrition Sc.

Tel Hai academic college
Tel Hai, Israel

Bachelor of Science - Computer Sc.

Ben Gurion University
Beer Sheva, Israel
04.2001 - 04.2012

Skills

Ad platforms: Full expertise with Google DFP, Google Ad-Exchange sell-side, Google AdSense, Google AdWords

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Military Service

1st year: QA tester 2nd-3rd years: Commander and platoon sergeant in ICT corps: Managing courses of 40 soldiers, both professionally and logistically. Managing all the staff of the platoon. Giving lectures and classes on ICT.

References

Available upon request

Timeline

Support Level 3

bmc software
09.2015 - 08.2018

Technical account manager

Total Media
11.2013 - 01.2015

Technical support professional

CheckM8
06.2012 - 11.2013

Technical support

Livecity
01.2012 - 06.2012

QA engineer

Qualitest
01.2009 - 10.2010

QA tester

IDF
04.2005 - 04.2006

Bachelor of Science - Computer Sc.

Ben Gurion University
04.2001 - 04.2012

Bachelor of Science - Nutrition Sc.

Tel Hai academic college

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Mark Gandelsman