Summary

Overview

Work History

Education

Skills

Military Service

References

Timeline

Mark Gandelsman

Naot Mordechai

Summary

An ex-QA, Technical account manager with years of experience and a proven track record of customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Support Level 3

bmc software

09.2015 - 08.2018

Supporting customers from all across the globe
Supported the largest corporations and companies in the industry
Working knowledge of all OS and DB types
Strong analytical and communicational skills used to solve issues, using mail, phone and WebEx
Working with Salesforce
Working closely with Development to analyze issues and offer possible solutions to customers.
Installed and configured operating systems and applications.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Researched and identified solutions to technical problems.

Technical account manager

Total Media

11.2013 - 01.2015

Experience in using all of Google's online display advertising platforms
Full technical management of premium publisher’s accounts
Eloquently resolving customer complaints and concerns
Display of courtesy and strong interpersonal skills with all customer interactions, both on-line and in person
Full-stack knowledge of ad-tech and online-ad industry
Working knowledge of internet technologies (JavaScript, HTML, Flash)
Support of programmatic and indirect ad-sales schemes
Implementation of ad serving platforms with new publishers: web and mobile
Training and mentoring of new employees.

Technical support professional

CheckM8

06.2012 - 11.2013

Ad-ops support to publishers across web, mobile, webapp and video platforms
High-tire premium customers support
Managing integration process from gathering requirements to execution
Adaptive support of JS, HTML and integrations
Creating custom ad templates, based on customer's needs
Inventory and campaign management based on business and marketing models
Monitoring and educating customers of the system’s best practices.

Technical support

Livecity

01.2012 - 06.2012

Supported a unique website building system
Support by on-line chat and phone calls
Supported basic HTML coding
Supported basic CSS
Supported SEO.

QA engineer

Qualitest

01.2009 - 10.2010

Stationed at the software division of ITL Optronics, defense systems group
QA lead for the company- working with classified projects
In charge of all the QA life cycle, from creating all test documents to the final step of delivering the product to the client
Testing web systems.

QA tester

IDF

04.2005 - 04.2006

Quality assurance of an inventory management system
Writing, planning and executing software tests
GUI testing
Managing bugs via HP Quality Center.

Education

Bachelor of Science - Nutrition Sc.

Tel Hai academic college

Tel Hai, Israel

Bachelor of Science - Computer Sc.

Ben Gurion University

Beer Sheva, Israel

04.2001 - 04.2012

Skills

Ad platforms: Full expertise with Google DFP, Google Ad-Exchange sell-side, Google AdSense, Google AdWords

Working knowledge of various buy\sell side ad platforms and servers

Computing courses and skills set:

High proficiency with Excel (Pivots, v-lookups, etc)

High proficiency with Google Analytics

Proficient with SQL

High proficiency with all browsers and respective debugging tools

Basic working knowledge of Java, HTML, PHP

Basic knowledge in Access (ERD, DFD, ERP), Visual Basic

Strong communication skills

Languages: English, Hebrew – Native level

Thorough technical understanding

Russian - Proficient

Wide ad-ops experience

Strategic support development

Cross-platform support

Experience in leadership and management

Fast learner

New product development