Mark Devany
Fairview Heights
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
Dollar General
Hecker
04.2024 - 07.2024
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Freddies
Shiloh
04.2023 - 04.2024
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
Supervisor
The Home Depot Inc
Belleville
09.2004 - 10.2022
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Education
Associate of Science - Special Products Marketing Operations
Belleville Area College
Belleville, IL05-1993
Skills
- Sales
- Advertising and marketing
- Schedule Management
- Customer Relationship Management
- Operations Oversight
- Program Administration
- P&L Management
- Staff Supervision
- Account Management
Accomplishments
- One million dollar sales in Behr paint for 2020 Top credit store for 2022
Timeline
General Manager
Dollar General
04.2024 - 07.2024
Assistant Manager
Freddies
04.2023 - 04.2024
Supervisor
The Home Depot Inc
09.2004 - 10.2022
Associate of Science - Special Products Marketing Operations
Belleville Area College