Mark Crouse
Chicago
Summary
Seasoned Resolution Manager with broad experience in managing complex customer issues and disputes. Proven ability to de-escalate situations, resolve complaints, and ensure customer satisfaction. Strengths include strong problem-solving skills, exceptional communication abilities, and a keen focus on achieving company objectives. Previous roles have demonstrated high impact in improving customer relations and maintaining brand reputation.
Overview
6
6
years of professional experience
Work History
Resolution Manager
Gallagher Bassett
Downers Grove
06.2024 - Current
- Maintained up-to-date knowledge of relevant industry standards and best practices related.
- Negotiated settlements between conflicting parties when possible.
- Communicated regularly with customers about their cases providing updates as needed.
- Utilized problem-solving skills in order to develop creative solutions for complex resolution issues.
- Worked with cross-functional teams to achieve goals.
Waiter
Pi Beta Phi Sorority
Ames
09.2022 - 02.2024
- Replenished beverages for diners throughout shift.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Security Guard
Securitas Security
Des Moines
05.2023 - 08.2023
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Provided customer service assistance to staff and visitors in a professional manner.
Sales Floor
BJ’s Sport Shop
Minocqua
06.2022 - 08.2022
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in professional manner.
Recruiter
Delta Sigma Phi Fraternity
Ames
08.2021 - 08.2022
- Followed up on leads for prospective new members.
- Worked closely with campus organizations to plan events.
- Researched emerging trends in recruitment technology and techniques.
- Identified best practices for recruiting process improvement.
- Communicated with chapter about events and deadlines.
Waiter
Kappa Alpha Theta Sorority
Ames
10.2021 - 01.2022
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
Seasonal Worker
Elk Grove Public works
Elk Grove Village
06.2020 - 08.2020
- Patrolled assigned areas to detect potential hazards or damage to the roadway.
- Repaired potholes by filling them with asphalt or other material.
Education
Criminal Justice Major and General Business Minor
Iowa State University
Ames, IASkills
- Reliability
- Strong Work Ethic
- Relationship Building
- Critical Thinking
- Presentation Skills
- Team member
- Problem solving
- Negotiation Skills
Education and Training
other
Timeline
Resolution Manager
Gallagher Bassett
06.2024 - Current
Security Guard
Securitas Security
05.2023 - 08.2023
Waiter
Pi Beta Phi Sorority
09.2022 - 02.2024
Sales Floor
BJ’s Sport Shop
06.2022 - 08.2022
Waiter
Kappa Alpha Theta Sorority
10.2021 - 01.2022
Recruiter
Delta Sigma Phi Fraternity
08.2021 - 08.2022
Seasonal Worker
Elk Grove Public works
06.2020 - 08.2020
Criminal Justice Major and General Business Minor
Iowa State University