Mark Creighton
Normal,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Technician
State Farm Insurance
08.2013 - Current
- Applied critical thinking and research to address complex issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Built rapport to easily allow for exchange of knowledge.
Service Specialist
State Farm Insurance
04.2008 - 08.2013
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Board of Governor Program
Eastern Illinois University
Charleston, IL05.2010
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Timeline
Technician
State Farm Insurance
08.2013 - Current
Service Specialist
State Farm Insurance
04.2008 - 08.2013
Bachelor of Arts - Board of Governor Program
Eastern Illinois University
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