Mark Chernich
Elmhurst
Summary
Results-driven Senior Quality Analyst (QA) with 15 years of experience in software testing and quality assurance. Specializes in developing and implementing automated and manual test strategies, defect management, and ensuring compliance throughout the software development lifecycle. Experienced in establishing QA best practices, mentoring teams, and enabling cross-functional collaboration.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Senior Quality Analyst
VelocityEHS
Chicago
01.2015 - 12.2025
- Built automated regression test suites integrated with GitHub-based CI/CD pipelines, reducing testing time by 30% and enabling faster, more reliable bi-weekly releases.
- Developed QA best practices during company’s transition to Test Case Manager by creating standardized testing protocols and training cross-functional teams.
- Provided onboarding and mentorship to new team members, enhancing QA expertise and team performance.
- Awarded one of four quarterly awards for upgrading customers to a new platform by delivering personalized migration support and streamlining onboarding processes.
Technical Support Specialist
VelocityEHS
Chicago
02.2008 - 01.2015
- Earned promotion to Tier II within first year, highlighting strong performance and commitment to customer service.
- Authored Technical Support Training Guide for support of new hires
- Supported sales staff during customer interactions involving technical discussions.
- Key contributor to major legacy-to-platform migration project.
Education
Master of Science - Health Informatics
University of Illinois At Chicago
Chicago06-2013
Bachelor of Arts - Criminal Justice
Northeastern Illinois University
Chicago06-2001
Skills
- Automated testing and API testing
- Test case development and management
- CI/CD integration
- Agile methodologies and Scrum
- Customer support and defect management
- Cross-functional collaboration
Certification
Certified ScrumMaster® (CSM)
Timeline
Senior Quality Analyst
VelocityEHS
01.2015 - 12.2025
Technical Support Specialist
VelocityEHS
02.2008 - 01.2015
Master of Science - Health Informatics
University of Illinois At Chicago
Bachelor of Arts - Criminal Justice
Northeastern Illinois University