Mark Buchwald
Lemont
Summary
Accomplished Operations Supervisor with a proven track record at Greater Chicago I55 Truck Stop, enhancing team productivity by 20% through effective leadership and operations management. Skilled in staff supervision and performance monitoring, I excel in fostering customer relations and optimizing inventory coordination. My approach combines strategic task delegation with a focus on significant achievements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Operations Supervisor
Greater Chicago I55 Truck Stop
10.2023 - Current
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Warehouse Worker
Sports Authority
06.1992 - 04.2004
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as Number pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Call Center Representative
Verizon
05.2016 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered prompt service to prioritize customer needs.
Shift Leader
Rock Ten
04.2013 - 06.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Operations Supervisor
Greater Chicago I55 Truck Stop
01.2008 - 02.2013
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Mechanic
Crest Hill Lanes
07.2008 - 12.2011
- Repaired and replaced worn and damaged components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Shift Manager
AMF Bowling
04.1998 - 07.2008
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Business Management
Joliet Junior College
Joliet, ILDiploma - General Studies
Lemont Township High School
Lemont, IL06.1991
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Inventory coordination
- Production
- Scheduling coordination
- Data entry
- Customer service
- Microsoft office
- Inventory management
- Scheduling
- Documentation and recordkeeping
- Office management
Timeline
Operations Supervisor
Greater Chicago I55 Truck Stop
10.2023 - Current
Call Center Representative
Verizon
05.2016 - 02.2017
Shift Leader
Rock Ten
04.2013 - 06.2015
Mechanic
Crest Hill Lanes
07.2008 - 12.2011
Operations Supervisor
Greater Chicago I55 Truck Stop
01.2008 - 02.2013
Shift Manager
AMF Bowling
04.1998 - 07.2008
Warehouse Worker
Sports Authority
06.1992 - 04.2004
Business Management
Joliet Junior College
Diploma - General Studies
Lemont Township High School
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