Mariza Aldarondo
Aurora
Summary
Known for exemplary customer service, team player mindset, and exceptional cash-handling accuracy Backed by excellent interpersonal skills and a commitment to customer service Results-driven leader among peers Solid time management and prioritization skills Wine and Liquor Knowledge
Overview
2027
2027
years of professional experience
Work History
Sales Representative
RNDC
Niles, IL
2021 - Current
- Cultivated relationships with clients to enhance customer satisfaction and drive sales growth.
- Collaborated with team members to develop sales strategies that align with company objectives.
- Delivered product knowledge training to clients, improving their understanding and usage of offerings.
- Managed inventory levels and ensured timely replenishment to meet customer demand efficiently.
- Developed promotional materials and presentations, enhancing brand visibility during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Specialty Service Team Member
Whole Foods
01.2020 - Current
- Give every customer immediate and undivided attention.
- Ensure a fresh and appealing display by keeping cases, shelves, and displays clean and well-stocked, while continuously checking and ensuring freshness and quality of products.
- Prepare food items: Cut, wrap, and price cheese and other products.
- Assist customers in selecting cheese, beer, wine, housewares, and other specialty products.
- Maintain accurate department signage and pricing.
- Follow department procedures to maintain supplies, backstock, and coolers and to track product transfers and spoilage.
- Follow and comply with established procedures, including weights and measures, health and sanitation, and adhere to safe work practices.
- Operate and sanitize all specialty equipment in a safe and proper manner.
- Assist with sampling program by keeping sample areas full, clean, and appealing and by sampling products directly to customers.
Tasting Room Consultant
Cooper’s Hawk
01.2020 - Current
- Create wonderful experiences and education for our guests in our Napa-style tasting rooms.
- Responsible for providing wine tastings, handling retail sales, assisting with Wine Club Member activities, answering calls, and overseeing carry-out and catering orders.
- Share with our guests the knowledge of our wines, products, and company.
- Greet all visitors to the tasting room, pour wines for tasting, discusses wine, and responds to customer questions as appropriate.
- Ensure every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines.
Wine Consultant
Binny’s Beverage Depot
01.2016 - 01.2018
- Educate customers on available product options to meet and exceed customer service experience.
- Perform and exceptional knowledge in Wine pairings.
- Exceed weekly goals of $90,000 by negotiation and consulting each individual client and their needs.
- Provide high-quality customer service to optimize customer purchasing and payment processes.
- Investigate and resolve customer complaints or issues to strengthen reputation and grow customer retention.
- Work under strict deadlines and meet with corporate representatives weekly.
- Update clients on new product launches.
Liquor Manager
Jewel Osco
01.2008 - 2016
- Facilitated monthly and quarterly physical inventory count.
- Explained information about the quality, value, and style of products to influence potential customers in buying decisions.
- Ordered, controlled, and had exemplary sales in liquor, wine, beer, and home health and beauty.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Met with liquor representatives daily, negotiated cost of products, margins.
- Managed and maintained displays, answered phones, booked appointments, input data in system.
- Developed highly empathetic client relationships and earned a reputation for exceeding weekly goals of $100,000.
- Observed and evaluated workers’ performance and provided direct feedback.
- Planned, prepared, and created work schedules, in compliance with budgets and workload guidelines.
Education
Hospitality and Tourism Management - undefined
The University of Aguadilla
Aguadilla, Puerto Rico01.2001
General Studies Diploma - undefined
Dr. Heriberto Domenech
Isabela, Puerto Rico01.2000
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales presentations
- Complex Problem-solving
- Product and service sales
- Client service
- Negotiation tactics
- Upselling and cross selling
- Relationship selling
- Sales consultation
Languages
Spanish
Native or Bilingual
Timeline
Specialty Service Team Member
Whole Foods
01.2020 - Current
Tasting Room Consultant
Cooper’s Hawk
01.2020 - Current
Wine Consultant
Binny’s Beverage Depot
01.2016 - 01.2018
Liquor Manager
Jewel Osco
01.2008 - 2016
Hospitality and Tourism Management - undefined
The University of Aguadilla
General Studies Diploma - undefined
Dr. Heriberto Domenech
Sales Representative
RNDC
2021 - Current