Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariza Aldarondo

Aurora

Summary

Known for exemplary customer service, team player mindset, and exceptional cash-handling accuracy Backed by excellent interpersonal skills and a commitment to customer service Results-driven leader among peers Solid time management and prioritization skills Wine and Liquor Knowledge

Overview

2027
2027
years of professional experience

Work History

Sales Representative

RNDC
Niles, IL
2021 - Current
  • Cultivated relationships with clients to enhance customer satisfaction and drive sales growth.
  • Collaborated with team members to develop sales strategies that align with company objectives.
  • Delivered product knowledge training to clients, improving their understanding and usage of offerings.
  • Managed inventory levels and ensured timely replenishment to meet customer demand efficiently.
  • Developed promotional materials and presentations, enhancing brand visibility during client interactions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Specialty Service Team Member

Whole Foods
01.2020 - Current
  • Give every customer immediate and undivided attention.
  • Ensure a fresh and appealing display by keeping cases, shelves, and displays clean and well-stocked, while continuously checking and ensuring freshness and quality of products.
  • Prepare food items: Cut, wrap, and price cheese and other products.
  • Assist customers in selecting cheese, beer, wine, housewares, and other specialty products.
  • Maintain accurate department signage and pricing.
  • Follow department procedures to maintain supplies, backstock, and coolers and to track product transfers and spoilage.
  • Follow and comply with established procedures, including weights and measures, health and sanitation, and adhere to safe work practices.
  • Operate and sanitize all specialty equipment in a safe and proper manner.
  • Assist with sampling program by keeping sample areas full, clean, and appealing and by sampling products directly to customers.

Tasting Room Consultant

Cooper’s Hawk
01.2020 - Current
  • Create wonderful experiences and education for our guests in our Napa-style tasting rooms.
  • Responsible for providing wine tastings, handling retail sales, assisting with Wine Club Member activities, answering calls, and overseeing carry-out and catering orders.
  • Share with our guests the knowledge of our wines, products, and company.
  • Greet all visitors to the tasting room, pour wines for tasting, discusses wine, and responds to customer questions as appropriate.
  • Ensure every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines.

Wine Consultant

Binny’s Beverage Depot
01.2016 - 01.2018
  • Educate customers on available product options to meet and exceed customer service experience.
  • Perform and exceptional knowledge in Wine pairings.
  • Exceed weekly goals of $90,000 by negotiation and consulting each individual client and their needs.
  • Provide high-quality customer service to optimize customer purchasing and payment processes.
  • Investigate and resolve customer complaints or issues to strengthen reputation and grow customer retention.
  • Work under strict deadlines and meet with corporate representatives weekly.
  • Update clients on new product launches.

Liquor Manager

Jewel Osco
01.2008 - 2016
  • Facilitated monthly and quarterly physical inventory count.
  • Explained information about the quality, value, and style of products to influence potential customers in buying decisions.
  • Ordered, controlled, and had exemplary sales in liquor, wine, beer, and home health and beauty.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Met with liquor representatives daily, negotiated cost of products, margins.
  • Managed and maintained displays, answered phones, booked appointments, input data in system.
  • Developed highly empathetic client relationships and earned a reputation for exceeding weekly goals of $100,000.
  • Observed and evaluated workers’ performance and provided direct feedback.
  • Planned, prepared, and created work schedules, in compliance with budgets and workload guidelines.

Education

Hospitality and Tourism Management - undefined

The University of Aguadilla
Aguadilla, Puerto Rico
01.2001

General Studies Diploma - undefined

Dr. Heriberto Domenech
Isabela, Puerto Rico
01.2000

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Complex Problem-solving
  • Product and service sales
  • Client service
  • Negotiation tactics
  • Upselling and cross selling
  • Relationship selling
  • Sales consultation

Languages

Spanish
Native or Bilingual

Timeline

Specialty Service Team Member

Whole Foods
01.2020 - Current

Tasting Room Consultant

Cooper’s Hawk
01.2020 - Current

Wine Consultant

Binny’s Beverage Depot
01.2016 - 01.2018

Liquor Manager

Jewel Osco
01.2008 - 2016

Hospitality and Tourism Management - undefined

The University of Aguadilla

General Studies Diploma - undefined

Dr. Heriberto Domenech

Sales Representative

RNDC
2021 - Current
Mariza Aldarondo