Mariya Korkuchanskiy
Vernon Hills
Summary
Results-oriented consultant specializing in business process optimization and risk assessment. Proven track record in resolving technical issues and delivering outstanding customer support, enhancing operational efficiency and team performance.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
S & A Restaurant
Northbrook
05.2022 - Current
- Multitasked high-volume workflows using POS systems, digital order management, and payment processing while maintaining data accuracy
- Communicated clearly with customers to identify needs, explain options, and resolve issues in a fast-paced, technology-driven environment
CS Peer Leader
Northeastern Illinois University
Chicago
08.2023 - 12.2023
- Guided students in programming concepts, debugging workflows, and problem-solving techniques as technical lead.
- Diagnosed and resolved code, system, and network issues to ensure smooth classroom lab operations.
- Established clean coding standards and best practices, offering feedback to enhance code quality.
Consultant
Geek Squad - Best Buy
Vernon Hills
10.2020 - 10.2022
- Delivered in-person and remote technical support for desktops, laptops, mobile devices, and peripherals.
- Troubleshot Windows OS, application, and network connectivity issues for end users.
- Imaged, configured, and deployed workstations and laptops to ensure optimal performance.
- Resolved driver and connectivity issues for printers and peripherals.
- Tracked hardware assets while assisting with inventory management.
Education
Bachelor of Science - Cyber Security
Northeastern Illinois University
Chicago, IL05-2025
Skills
- Customer relationship management
- Programming languages: Java, Python, MySQL
- Operating systems: Linux, Windows, macOS
- Networking skills
- Business process optimization
- Risk assessment
- Team collaboration
- Complaint escalation
Projects
Developed Client/Server Mailing System (November 2023)
- Developed a multi-threaded server application enabling multiple clients to connect, send, and view stored messages.
- Implemented a GUI for account setup, user communication, and inbox management.
Cybersecurity Virtual Lab (March 2025)
- Built a virtual lab using VirtualBox and Kali Linux (attacker), Windows 10 (target) and pfSense (firewall) to simulate penetration testing and network defense.
- Used Nmap, Metasplot, Wireshark, and Snort to perform scans, exploits, traffic analysis, and intrusion detection.
- Configured VPN and VDI for remote access; performed network traffic analysis and troubleshooting.
Accomplishments
Achievers Award 2018 Top 1% Company Wide Sales at Best Buy - Exceeding targets by delivering consultative technology solutions and solution-based product recommendations.
Timeline
CS Peer Leader
Northeastern Illinois University
08.2023 - 12.2023
Customer Service Associate
S & A Restaurant
05.2022 - Current
Consultant
Geek Squad - Best Buy
10.2020 - 10.2022
Bachelor of Science - Cyber Security
Northeastern Illinois University