Tony Gutierrez
Chicago
Summary
Dedicated Wheelchair Agent with a focus on safety awareness, professionalism, and reliability. Proven ability to assist passengers with mobility needs, ensuring timely and safe transport within busy airport environments.
Overview
10
10
years of professional experience
Work History
Wheelchair Agent
Prospect Airport Services
Chicago, IL
05.2016 - Current
- Assist passengers with mobility needs, ensuring safe and timely transport to and from terminals and from the aircraft
- Assisted in training new wheelchair agents.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Answer passenger questions and directed them to their connecting flight
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Escorted handicapped passengers from terminal to aircraft.
- Provided customers with information on routes, timetables or concourses.
Education
High School Diploma -
Carl Schurz High School
Chicago, ILSkills
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Passenger assistance
- Language proficiency
- Documentation verification
- Baggage handling abilities
- Baggage checks
- Boarding support
- Passenger ramp assistance
- Punctuality
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Adaptability
Accomplishments
I became a Union member and was part of the Union Contract Negotiation Team which I proudly helped with fair breaks, wages and help solve unfair biased treatment.
Languages
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Prospect Airport Services
05.2016 - Current
High School Diploma -
Carl Schurz High School