MARISSA D. ROMANO
Wheaton
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Knowledgeable with a solid foundation in marketing and communication skills.
Overview
26
26
years of professional experience
Work History
Director of Operations
Ellyn & Main - Keller Williams Premiere Properties
45 S. Park Blvd., Glen Ellyn, IL 60137
05.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Liaised between clients and agents and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing email communications with clients, attorneys and agents.
Director of First Impressions
Keller Williams Premiere Properties
45 S. Park Blvd., Glen Ellyn, IL 60137
08.2023 - 05.2024
- Contributed significantly to the development of policy updates regarding visitor access control within the premises.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
Registration and Records Administor
Little Blessings Preschool
Naperville, IL
06.2002 - 08.2003
- Communicated policies and procedures to students and parents regarding student behavior
- Managed all details regarding monthly tuition for 500 students
- Kept organized documentation for DCFS accreditation
Marketing Communication Associate
SmithBucklin
Chicago, IL
03.2000 - 03.2001
- Collaborated with designers and the editorial team on marketing materials
- Wrote press releases and media advisories each for event announcements and public relations efforts
- Proofed and approved production and printing drafts of promotional materials
Marketing Communication Associate
EBS Public Relations, Inc.
Northbrook, IL
06.1999 - 12.1999
- Drafted and edited content for organizational publications, including association newsletters and press releases
- Raised brand awareness through consistent marketing efforts and product campaign launches
- Collaborated with media to yield company and product coverage and promote the company brand
- Wrote press materials and made presentations to media representatives
Education
Bachelor of Arts - Speech Communication
Augustana College
Rock Island, IL01.1999
Skills
- Copywriting
- Team player
- Social and new media
- Public relations
- Organized
- Personable and friendly
- Critical thinking
- Attention to detail
- Event planning
- Strong written and verbal communication skills
- Mac and PC proficient as well Google applications
Timeline
Director of Operations
Ellyn & Main - Keller Williams Premiere Properties
05.2024 - Current
Director of First Impressions
Keller Williams Premiere Properties
08.2023 - 05.2024
Registration and Records Administor
Little Blessings Preschool
06.2002 - 08.2003
Marketing Communication Associate
SmithBucklin
03.2000 - 03.2001
Marketing Communication Associate
EBS Public Relations, Inc.
06.1999 - 12.1999
Bachelor of Arts - Speech Communication
Augustana College