MARISSA D. ROMANO
Wheaton
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Knowledgeable with a solid foundation in marketing and communication skills.
Overview
26
26
years of professional experience
Work History
Director of Operations
Ellyn & Main - Keller Williams Premiere Properties
05.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Liaised between clients and agents and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing email communications with clients, attorneys and agents.
Director of First Impressions
Keller Williams Premiere Properties
08.2023 - 05.2024
- Contributed significantly to the development of policy updates regarding visitor access control within the premises.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
Registration and Records Administor
Little Blessings Preschool
06.2002 - 08.2003
- Communicated policies and procedures to students and parents regarding student behavior
- Managed all details regarding monthly tuition for 500 students
- Kept organized documentation for DCFS accreditation
Marketing Communication Associate
SmithBucklin
03.2000 - 03.2001
- Collaborated with designers and the editorial team on marketing materials
- Wrote press releases and media advisories each for event announcements and public relations efforts
- Proofed and approved production and printing drafts of promotional materials
Marketing Communication Associate
EBS Public Relations, Inc.
06.1999 - 12.1999
- Drafted and edited content for organizational publications, including association newsletters and press releases
- Raised brand awareness through consistent marketing efforts and product campaign launches
- Collaborated with media to yield company and product coverage and promote the company brand
- Wrote press materials and made presentations to media representatives
Education
Bachelor of Arts - Speech Communication
Augustana College
Rock Island, IL01.1999
Skills
- Copywriting
- Team player
- Social and new media
- Public relations
- Organized
- Personable and friendly
- Critical thinking
- Attention to detail
- Event planning
- Strong written and verbal communication skills
- Mac and PC proficient as well Google applications
Timeline
Director of Operations
Ellyn & Main - Keller Williams Premiere Properties
05.2024 - Current
Director of First Impressions
Keller Williams Premiere Properties
08.2023 - 05.2024
Registration and Records Administor
Little Blessings Preschool
06.2002 - 08.2003
Marketing Communication Associate
SmithBucklin
03.2000 - 03.2001
Marketing Communication Associate
EBS Public Relations, Inc.
06.1999 - 12.1999
Bachelor of Arts - Speech Communication
Augustana College
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