Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Whitcomb

Washington

Summary

Dynamic Customer Care Specialist with a strong work ethic and proven ability to enhance customer satisfaction at State Farm. Expert in payment processing and call center operations, effectively resolving issues and reducing complaints. Recognized for multitasking under pressure while delivering exceptional service and fostering team collaboration through knowledge sharing.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

State Farm
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Responded to customer inquiries via phone, email and web-based platforms.

Customer Service

Logan Lanes
09.2014 - 03.2023
  • Provided exceptional customer service, addressing client concerns promptly and thoroughly.
  • Delivered exceptional customer service, addressing diner concerns promptly and professionally.
  • Provided exceptional customer service for ideal experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Certified Nursing Assistant

Logan Correctional Center
05.2021 - 06.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Certified Nursing Assistant

Christian Village
01.2019 - 05.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

CNA Certification - Nursing

Heartland Community College
Lincoln, IL
01-2019

High School Diploma -

Lincoln Community High School
Lincoln, Il
05-2015

Skills

  • Payment processing
  • Quality assurance
  • Customer service excellence
  • Call center experience
  • Time management
  • Multitasking and organization
  • LiveChat messaging
  • POS systems expert
  • Calm under pressure
  • Strong work ethic
  • Cash handling
  • Guest engagement

Timeline

Customer Care Specialist

State Farm
06.2022 - Current

Certified Nursing Assistant

Logan Correctional Center
05.2021 - 06.2022

Certified Nursing Assistant

Christian Village
01.2019 - 05.2021

Customer Service

Logan Lanes
09.2014 - 03.2023

CNA Certification - Nursing

Heartland Community College

High School Diploma -

Lincoln Community High School

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Marissa Whitcomb