MARISSA SMALL
Matteson,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Supervisor of Administrative Services
ADVOCATE HEALTH CARE
01.2021 - Current
- Direct report for a staff of 12 associates across Hematology/ Radiation Oncology and Infusion departments
- Managed administrative workflows to enhance efficiency and streamline operations across departments.
- Coordinated scheduling and logistics for meetings, ensuring optimal resource allocation and time management.
- Managed provider data verification using credentialing software to ensure accuracy and timeliness.
- Streamlined administrative processes to enhance operational efficiency across multiple departments.
- Developed and implemented training programs for new administrative staff, fostering a culture of continuous improvement.
- Led performance evaluations and provided constructive feedback to improve team productivity and engagement levels.
- Analyzed performance metrics to identify areas for improvement, driving targeted operational enhancements.
- Ensure that associates identify variations in patient coverage, referral guidelines, prior authorization, and participating provider information
- Participate and evaluate development of departmental policies, operational procedures, and educational tools for efficiency and quality improvement
- Identify, evaluate and resolve potential safety problems within department while reporting compliance matters to COD/Medical Director
- Interact with providers and coding department for correct code assignments and billing discrepancies
- Coordinate medical staff appointments while monitoring and adjusting schedules
- Monitor and review patient accounts for accurate charge entry, copay collection, and coding including CPT , HCPCS, and ICD- 10 codes
- Resolve, monitor, and track patient complaints to implement process improvements
- Manage staff performance, provide feedback, and develop growth plans
- Make hiring, disciplinary, and termination decisions in collaboration with HR
- Provide orientation, education, and training for interdepartmental associates and off-site Hematology/Oncology outpatient departments
- Organize, coordinate, and execute annual “Survivors Day” events for cancer center patients in accordance with practice policies and procedures
Interim Business Service Supervisor
South Suburban Hospital - Home Health
08.2019 - 12.2020
- Serve as point of escalation for three clinical managers to address staffing shortages and/or patient and staffing concerns
- Conduct office orientation and coordinate over 30 field clinicians schedules
- Oversaw tracking and compliance of professional licenses for nursing and therapy staff (RN/LPN, PT, OT, ST), ensuring continuous regulatory compliance and uninterrupted patient care services
- Review case management with nurses, therapists, and liaisons for scheduling and referrals
- Manage office finances, incoming and outgoing shipments, IT supplies, office needs
- Train new office associates in scheduling and receptionist duties
Lead, Scheduling Coordinator
South Suburban Hospital- Home Health
11.2017 - 12.2020
- Serve as central contact for new home care referrals and oversee management of their respective processing
- Handle transfer summaries for patients transitioning between home health and inpatient care
- Ensure staff schedules meet productivity goals and adjust assignments as needed
- Coordinate patient referrals with nursing, therapy, and social work teams
- Collaborate with therapy vendors and clinical leadership to manage staff productivity and referral volume
- Participate in peer interviews for potential candidates
- Generate and monitor various reports related to patient care, scheduling, and financial responsibilities
Patient Service Associate
Home Health Billing Center
07.2015 - 11.2017
- Input patient medical data into AllScripts & OnBase Software systems
- Manage admission, recertification, and discharge records for patients
- Conduct data quality checks and review productivity logs for the Data Entry Team
- Perform administrative tasks to meet customer service standards
Education
Master of Science - Health Administration | Strategic Leadership
VALPARAISO UNIVERSITY
Valparaiso08-2019
Bachelor of Science - Health Sciences Minor: Human Development & Family Studies
UNIVERSITY OF MISSOURI-COLUMBIA
Columbia, MO05-2015
Skills
- Strategic Leadership
- People Management
- Effective Communication
- Organizational Skills
- Problem-Solving Aptitude
- Team Collaboration
- Event Planning & Coordination
- Customer Service Orientation
- Technologically Proficient
- Documentation Review
- Staff Development & Training
- Performance Management
- Microsoft Office & Google Suite
- EPIC Operating Systems
- Netsmart/Allscripts Homecare
- OnBase
Timeline
Supervisor of Administrative Services
ADVOCATE HEALTH CARE
01.2021 - Current
Interim Business Service Supervisor
South Suburban Hospital - Home Health
08.2019 - 12.2020
Lead, Scheduling Coordinator
South Suburban Hospital- Home Health
11.2017 - 12.2020
Patient Service Associate
Home Health Billing Center
07.2015 - 11.2017
Master of Science - Health Administration | Strategic Leadership
VALPARAISO UNIVERSITY
Bachelor of Science - Health Sciences Minor: Human Development & Family Studies
UNIVERSITY OF MISSOURI-COLUMBIA